وصف الوظيفة
Role Overview
Returns Team Leader at Ninja Warehouse. Lead daily returns receiving, verification, inventory accuracy, product disposition, and team coordination activities in the Central Warehouse.
Role Purpose
To oversee all returned product processing, ensure accuracy and traceability in the returns workflow, maintain inventory integrity, and lead a frontline warehouse team to meet operational standards and process improvement goals.
Key Responsibilities
Returns Processing & Verification
- Lead daily receiving and processing of returned products within the Central Warehouse.
- Verify returned quantities, item details, condition, return reasons, and supporting documents.
- Ensure returned products are correctly recorded in WMS/system records and maintain full traceability.
- Experience handling returned products and verifying quantity, condition, item details, and documentation.
Inventory & Discrepancy Management
- Ensure returned products are correctly recorded in WMS/system records and maintain full traceability.
- Investigate and resolve quantity, item, documentation, and inventory discrepancies with Stock Control and relevant teams.
- Maintain accurate return records and prepare daily/periodic operational reports.
- Monitor return KPIs, identify recurring issues, and support process improvement initiatives.
Product Disposition & Quality Control
- Ensure returned products are properly segregated and classified based on condition and approved disposition.
- Coordinate with Quality Assurance for product condition assessment when required.
- Ensure damaged, expired, rejected, or non-conforming products are not returned to available stock without proper approval.
- Coordinate products approved for restocking, supplier return, disposal, or other approved disposition.
Team Leadership & Operations
- Lead and allocate daily tasks based on return volumes, workload, and operational priorities.
- Monitor team productivity, accuracy, attendance, and compliance with warehouse procedures and safety standards.
- Strong leadership and ability to coordinate frontline warehouse teams and allocate daily workload.
Reporting & Escalation
- Maintain accurate return records and prepare daily/periodic operational reports.
- Escalate significant return issues, quality concerns, or operational delays to the Inbound Manager.
Qualifications & Experience
- 3–5 years of relevant experience in warehouse operations, returns, inbound, inventory control, or a related field.
- Previous Team Leader or operational coordination experience is preferred.
- Relevant Warehouse, Inventory, Logistics, or Supply Chain certification is an advantage.
- Strong knowledge of warehouse returns, receiving, product verification, and inventory movements.
- Good understanding of inventory accuracy, stock discrepancies, and WMS transactions.
- Knowledge of damaged stock, expiry control, product segregation, and disposition processes.
Skills & Competencies
- Experience using WMS and warehouse operational systems.
- Strong problem-solving, communication, organization, and reporting skills.
- Strong leadership and ability to coordinate frontline warehouse teams and allocate daily workload.
- Ability to work in a fast-paced, high-volume warehouse environment.
Additional Information
- Support for rotational shifts, weekends, or public holidays when required.
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