Retail Sales Executive

Role Overview

Retail Sales Executive at Du, located in the United Arab Emirates.

Role Purpose

Drive sales and deliver exceptional customer service by explaining product features and benefits, completing transactions accurately, resolving customer issues, and maintaining store standards while achieving sales targets.

Key Responsibilities

Sales & Product Knowledge

• Explain product features and benefits to customers for comparative selling and service recommendations.
• Demonstrate products to prospective customers.
• Maintain up-to-date knowledge of all products, propositions, and company communications.
• Achieve assigned sales targets.

Customer Service & Support

• Resolve billing disputes and errors.
• Provide technical "usage" support in the form of "how to" guidance.
• Facilitate customer and process-related tasks including document verification, account changes, migration, upgrades, and downgrades.
• Complete customer technical and service onboarding.
• Support self-care registration and self-serve assisted support.

Transactions & Payments

• Issue payment and receipts for sales and services.
• Ensure accuracy of all transactions and data input.
• Process bill payments and complete recharge requests.

Store Operations & Housekeeping

• Maintain workstation and store cleanliness and tidiness.
• Ensure relevant information is to hand and brochures and information leaflets are properly stacked.
• Ensure stock and cash assigned are accurate without any discrepancies.

Qualifications & Experience

• High school certificate minimum for UAE Nationals; diploma minimum for Expats.
• Ideally retail experience or customer service role in the telecom industry.
• Good understanding of telecom and data products and services.

Skills & Competencies

• Computer literacy in Word, Excel, and Outlook.
• Strong communication skills in written and spoken English; Arabic and other languages ideal.
• Highly self-motivated and able to act on own abilities.
• Effective listening skills that deliver against customer needs.
• Passion and motivation for overachieving against KPIs without compromising customer service.
• Great at networking and building genuine and productive relationships.
• Interest in and awareness of technology mobility within local area.
• Working collaboratively.
• Influencing and persuading.
• Delivery of results.
• Focusing on the customer.