وصف الوظيفة
Role Overview
Retail Manager - Fashion, Qatar. Chalhoub Group. Qatar.
Company Overview
Chalhoub Group is a luxury retail operator spanning the Middle East and LATAM, with over seven decades of heritage. The Group owns and operates a portfolio of over 10 brands and distributes over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. The Group operates more than 950 stores, online platforms, and mobile apps, and employs over 16,000 professionals across eight countries in the Middle East with additional presence in LATAM. The Group is a certified Great Place to Work® in several markets and holds membership in the United Nations Global Compact, is a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.
Role Purpose
The Retail Manager ensures that Store Managers maximize commercial performance of their retail shops and deliver exceptional Guest Experience. The role establishes a bridge between back-office operations and a network of controlled stores, auditing performance on a continuous basis and implementing corrective solutions and actions.
Key Responsibilities
Strategy & Brand Implementation
- Understand the brand strategy and cascade it within the given network.
- Implement brand guidelines while taking into consideration each market's specifications.
- Record, monitor and analyze market trends and competitor activities.
Marketing & Customer Experience
- Work in conjunction with Marketing to ensure full implementation of marketing and CX strategies and programs.
Commercial Performance & Sales
- Agree on a yearly calendar of sales with the commercial team.
- Define sales targets per sales team member.
- Follow up periodically on sales figures per line and stock on hand (Sell-Out).
- Provide the commercial team with quantitative and qualitative reports using data from market studies and in-house systems.
- Monitor the performance of the brand and send recommendations.
Financial Management
- Control discounts and margins to ensure constant business profitability.
- Manage the P&L for the brand at hand.
- Manage the organization's resources within budget guidelines.
- Provide prompt, thorough and accurate information to keep management appropriately informed of the brand's financial position.
Inventory & Operations
- Manage potential shortages, review orders and inform the merchandising team on the status.
Team Leadership & Development
- Develop and motivate team members to ensure transfer of know-how and continuous positive work environment.
- Monitor team members' performance and provide formal and informal feedback and appraisal in order to maximize efficiency.
Qualifications & Experience
- 7+ years of retail experience, with at least 2–3 years in a multi-store management or Retail Manager capacity.
- Proven experience managing the commercial performance of multiple stores.
- Experience managing budgets and P&L.
- Strong people leadership experience, including managing and developing Store Managers.
- Experience in stock management, sell-out analysis, forecasting and working closely with merchandising/commercial teams.
- Experience within fashion, luxury or premium retail.
- GCC retail experience is mandatory.
Skills & Competencies
- Strong understanding of retail KPIs including sales, conversion, ATV, UPT, productivity and profitability.
- Strong understanding of customer experience and retail operational standards.
- Ability to analyze performance data and translate insights into corrective actions.
- Strong commercial awareness with good knowledge of market trends and competitor activity.
- Excellent communication and stakeholder management skills.
Additional Information
- Health care benefits.
- Child education contribution.
- Remote and flexible working policies.
- Exclusive employee discounts.
- Learning and development opportunities and exposure to different assignments within the role or through internal mobility.