Retail Manager - Bloomingdale's - Riyadh

Role Overview

Retail Manager – Bloomingdale's – Riyadh, Al Tayer Group, Dubai, UAE. Responsible for managing and developing the retail team to achieve high revenue targets while maintaining brand image, operational compliance, and customer satisfaction.

Role Purpose

Lead a profitable retail store by driving sales performance, managing team development, maintaining brand standards, and ensuring operational excellence and customer satisfaction across all store functions.

Key Responsibilities

Sales & Commercial Performance

• Drive sales, monitor performance, and identify commercial opportunities to meet and exceed sales targets.
• Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
• Analyse stock management information available to ensure sales opportunities are maximised.
• Keep abreast of market trends and competitor activity and provide feedback and recommendations to the Company.

Customer Service & Experience

• Cultivate a culture of excellent customer service, leading by example.
• Resolve customer complaints effectively and promptly.
• Understand customer profiles and ensure feedback is provided on Marketing, Buying, and Planning to relevant parties.

Operations & Compliance

• Minimise stock loss through the management, implementation, and adherence of ATG policies and procedures.
• Ensure all Company policies and procedures are implemented and adhered to.
• Ensure Company Health & Safety standards are adhered to at all times.
• Implement Company expectations of standards, maintenance, and cleanliness.
• Prepare and implement stock takes in store in liaison with the Operations team.

Visual Merchandising & Brand Standards

• Ensure Visual Merchandising standards are maintained within brand guidelines.

Reporting & Analysis

• Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities, and ensure Buying/Planning are aware of stock-related feedback.

Stakeholder Management & Planning

• Recommend, manage, and/or support sales promotions and brand activities through effective planning and preparation to meet expectations and provide feedback to relevant parties.
• Establish and maintain effective professional relationships with key business partners.

People Management

• Provide leadership and direction to team members towards the achievement of goals and objectives.
• Coach and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.

Qualifications & Experience

• Graduate in any discipline.
• 5–7 years of experience successfully running a profitable retail store.