Retail Lead, WHOOP Qatar

Role Overview

Retail Lead at WHOOP, based in Doha, Qatar. This role supports the launch and leads day-to-day operations of WHOOP Qatar, an experiential performance center, research lab, and store located in Msheireb. Reports directly to the Director, WHOOP Qatar.

Company Overview

WHOOP is on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Through cutting-edge hardware, software, and data science, WHOOP delivers personalized insights that help members optimize recovery, training, sleep, and overall well-being.

Role Purpose

The Retail Lead plays a critical role in bringing the WHOOP retail vision to life in Qatar, overseeing the successful opening of the store, building and leading a high-performing team, and delivering a premium, data-driven member experience. This role ensures operational excellence across extended hours and drives membership and retail performance while upholding brand standards expected of a world-class performance destination.

Key Responsibilities

Launch & Buildout

• Lead the end-to-end launch of WHOOP Qatar's retail experience, ensuring flawless execution across store buildout, merchandising, systems, staffing, and experiential programming.

Operations

• Manage daily retail operations for a 12-hour per day, 7-day per week schedule, maintaining exceptional standards of service, organization, and operational excellence.
• Maintain rigorous attention to detail across reporting, scheduling, compliance, and operational processes to ensure a seamless member experience.

Team Leadership

• Recruit, hire, train, and schedule Research Associates to support both retail and experiential functions, fostering a high-performance, member-centric team culture.

Sales & Revenue

• Drive revenue growth through the sale of WHOOP memberships, accessories, apparel, and the signature WHOOP Your Way experience, consistently meeting or exceeding sales targets.

Brand & Merchandising

• Uphold premium brand standards across visual merchandising, store presentation, inventory management, and member engagement.
• Partner with Creative and Brand Departments on sustaining of regular fixture improvements and changes.

Stakeholder Partnership

• Partner cross-functionally with global and regional stakeholders to ensure alignment with brand, marketing, and operational strategies.

Qualifications & Experience

• 8+ years of retail management experience, including launching and operating high-end retail stores or experiential environments.
• Experience working with premium or luxury brands, with a strong understanding of elevated service standards and clienteling.
• Demonstrated success recruiting, developing, and leading teams in high-traffic, extended-hours retail environments.
• Proven ability to execute store launches or major retail activations with exceptional organization and attention to detail.
• Strong operational acumen, including inventory management, scheduling, sales performance tracking, and KPI accountability.

Skills & Competencies

• Excellent communication and leadership skills, with the ability to motivate teams and represent WHOOP in a premium retail setting.
• Proficiency in Arabic preferred.
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

Additional Information

• This role is based in Doha, Qatar. Only candidates who currently live in Doha will be considered.
• Extended hours: 12 hours per day, 7 days per week.
• WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.