Retail Cashier

Role Overview

Retail Cashier at Wynn Al Marjan Island, located in Ras Al Khaimah, United Arab Emirates. Wynn Al Marjan Island will be the first integrated resort in the UAE, set to open in 2027, located 50 miles from Dubai International Airport.

Company Overview

Wynn Al Marjan Island will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, a beach club, multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

Deliver a seamless, concierge-style checkout experience that reflects Wynn's five-star service standards. Process transactions accurately and efficiently while providing informed recommendations on premium retail offerings and anticipatory service to enhance the guest experience.

Key Responsibilities

Guest Service & Sales

• Welcome every guest with warmth and polish, delivering a seamless, concierge-style checkout experience that reflects Wynn's five-star service standards.
• Offer informed recommendations on curated products, specialty items, gifts, luxury essentials, and resort retail offerings to enhance the guest experience.
• Promote loyalty programs, gift cards, signature products, and daily curated selections with a soft, premium sales approach.
• Provide anticipatory service, including suggesting complementary items, elegantly packing purchases, using guest names where appropriate, and adding thoughtful touches that exceed expectations.

Transaction & Cash Management

• Process transactions accurately, discreetly, and efficiently across cash, credit and debit cards, mobile payments, and room charges.
• Manage the cash float, count and balance the till, reconcile transactions, and report discrepancies immediately in line with company procedures.

Merchandise & Inventory

• Handle premium, artisanal, perishable, and high-value retail items with care, precision, and appropriate product knowledge.
• Maintain immaculate presentation at the till, surrounding displays, shelves, fridges, and grab-and-go areas, ensuring merchandise appears fresh, full, and beautifully presented.
• Monitor product quality, expiry dates, freshness, pricing accuracy, and presentation standards; remove or report any item that falls short of Wynn's premium standards.
• Restock, rotate, and reset displays throughout the shift to uphold a flawless, curated retail environment.
• Support stock rotation, labeling, deliveries, inventory counts, and merchandise handling while maintaining food safety, hygiene, and storage standards where applicable.

Compliance & Safety

• Uphold all loss-prevention, cash-handling, security, health and safety, UAE retail, food-handling, and resort policies.

Qualifications & Experience

• High school diploma or equivalent.
• One to two years of cashier or retail experience, ideally within luxury retail, premium convenience, gourmet food, food and beverage, or a five-star hospitality environment.
• Valid food-handler or basic food-hygiene certification is an advantage; training may be provided where required.

Skills & Competencies

• Proficiency with POS systems, barcode scanning, weighing scales, and payment terminals.
• Basic transaction reconciliation.
• Exceptional guest-service instinct: anticipatory, discreet, gracious, and genuinely warm.
• Polished, well-groomed presence aligned with luxury retail, hospitality, and fine-food standards.
• Calm efficiency, with the ability to move quickly during peak periods without compromising service quality.
• Product curiosity and the confidence to recommend premium, specialty, and resort-focused items.
• Meticulous attention to detail and high integrity when handling cash, merchandise, guest charges, and food-related products.
• Strong numerical accuracy and cash-handling discipline.
• Reliable team player with strong communication skills and a collaborative, hands-on approach.
• Fluency in English required; Arabic or additional languages such as Russian, Hindi, or Mandarin are highly desirable given Wynn's international guest profile.

Additional Information

• Flexibility to work rotating shifts, early mornings, late evenings, weekends, and public holidays.
• Physically able to stand for extended periods and assist with restocking, including chilled, frozen, fragile, or premium merchandise.
• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy, healthcare package, incentive programs, and other colleague benefits available.
• Hospitality, retail, or customer-service training is an advantage.