وصف الوظيفة
Role Overview
Retail Business Relationship Manager at TAWANTECH, supporting retail banking initiatives.
Role Purpose
Own business-IT alignment for retail banking initiatives by building comprehensive business cases, translating requirements between business and IT delivery teams, and tracking initiatives through to successful delivery.
Key Responsibilities
Business Case Development
- Build end-to-end business cases that articulate rationale, expected benefits, cost estimates, and delivery feasibility.
- Translate retail business requirements into scope that IT Delivery can plan and estimate.
- Translate delivery constraints back into business trade-offs for stakeholder consideration.
Initiative Management
- Own the initiative lifecycle from intake through business case approval.
- Track progress against plan and create detailed plans for each initiative.
- Coordinate with vendors and internal IT teams on solution options and feasibility.
Stakeholder Engagement
- Partner with Retail business unit heads to identify, shape, and prioritize initiatives.
- Work with Retail product, channel, and customer journey owners to shape initiatives.
- Manage strong stakeholder relationships across business executives and technical teams.
Governance & Oversight
- Prepare initiative documentation and status updates for Management.
- Identify and escalate risks, issues, and dependencies proactively.
- Keep Retail initiatives aligned with the bank's strategy program.
Qualifications & Experience
- Bachelor's degree in Business Administration, Finance, Information Systems, or related field; MBA preferred.
- 5–8 years of experience in project management, business analysis, or business relationship management in retail banking.
- Strong understanding of retail banking products, channels, and customer journeys.
- Proven experience building business cases that bridge business value and IT delivery.
- Project Management Professional (PMP) certification or equivalent preferred.
- Familiarity with SAMA regulatory requirements relevant to retail banking required.
Skills & Competencies
- Strong written and verbal communication in English and Arabic.
- Proficiency in project framework creation and project tracking tools and methods.
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