Retail Banking Executive - Multiproduct

Role Overview

Retail Banking Executive - Multiproduct at Emirates NBD. This role delivers accurate and timely support for customer acquisition and banking sales within Retail Banking Sales, contributing to sustainable growth through needs-based solutions and disciplined sales execution.

Role Purpose

Support customer acquisition and banking sales by applying banking knowledge, sound judgment and a customer-focused approach. Work with relevant business and control stakeholders to resolve issues, manage risk and support sustainable performance across Emirates NBD Group.

Key Responsibilities

Customer Acquisition and Sales

• Deliver high-quality customer acquisition, needs analysis and suitable product solutions.
• Plan and execute customer acquisition, needs analysis and suitable product solutions in line with agreed priorities and service expectations.
• Review information to ensure outputs are accurate, complete and fit for purpose.
• Resolve issues promptly and escalate material exceptions through approved channels.
• Maintain clear records and timely updates on progress, risks and outcomes.

Governance and Compliance

• Maintain strong governance and compliance with conduct, suitability, KYC, documentation and sales governance standards.
• Apply conduct, suitability, KYC, documentation and sales governance standards consistently across assigned activities.
• Complete required checks, approvals and documentation.
• Identify control gaps or unusual activity and support corrective action.
• Maintain audit-ready evidence and support reviews.

Service Quality and Efficiency

• Improve service quality, efficiency and stakeholder outcomes.
• Analyse performance and feedback to identify improvements.
• Recommend practical changes that protect customer and control outcomes.
• Support automation, standardisation and digital adoption.
• Track improvements and confirm benefits are sustained.

Stakeholder Collaboration

• Strengthen collaboration across business and control functions.
• Build effective relationships with relevant stakeholders.
• Communicate requirements, decisions and risks clearly.
• Share knowledge and provide guidance to colleagues.
• Contribute to an inclusive and accountable team environment.

Qualifications & Experience

• Minimum 2 years in customer acquisition and banking sales within banking or financial services.
• Exposure to regulated operations, stakeholder management and relevant systems.
• Bachelor's degree in Business Administration, Finance, Marketing, Banking, or a related field.
• Relevant banking or professional certification is preferred.

Skills & Competencies

• Banking and Retail Sales expertise.
• Selling and Marketing Skills.
• Sound judgment and customer-focused approach.
• Knowledge of conduct, suitability, KYC and documentation standards.

Additional Information

• Ongoing professional development in banking regulation, risk management and digital ways of working.
• International, GCC and UAE experience preferred.