Retail Banking Executive - Multiproduct

Role Overview

Retail Banking Executive - Multiproduct at Emirates Islamic Bank, delivering customer acquisition and banking sales support within Retail Banking Sales.

Company Overview

Part of Emirates NBD Group, operating within Retail Banking Sales function with relevant business and control stakeholders.

Role Purpose

Deliver accurate and timely support for customer acquisition and banking sales within Retail Banking Sales. Contribute to sustainable growth through needs-based solutions and disciplined sales execution by applying banking knowledge, sound judgement and a customer-focused approach. Work with relevant business and control stakeholders to resolve issues, manage risk and support sustainable performance across Emirates NBD Group.

Key Responsibilities

Customer Acquisition & Sales Delivery

• Plan and execute customer acquisition, needs analysis and suitable product solutions in line with agreed priorities and service expectations.
• Review information to ensure outputs are accurate, complete and fit for purpose.
• Resolve issues promptly and escalate material exceptions through approved channels.
• Maintain clear records and timely updates on progress, risks and outcomes.

Governance & Compliance

• Apply conduct, suitability, KYC, documentation and sales governance standards consistently across assigned activities.
• Complete required checks, approvals and documentation.
• Identify control gaps or unusual activity and support corrective action.
• Maintain audit-ready evidence and support reviews.

Service Quality & Efficiency

• Analyse performance and feedback to identify improvements.
• Recommend practical changes that protect customer and control outcomes.
• Support automation, standardisation and digital adoption.
• Track improvements and confirm benefits are sustained.

Stakeholder Collaboration

• Build effective relationships with relevant stakeholders.
• Communicate requirements, decisions and risks clearly.
• Share knowledge and provide guidance to colleagues.
• Contribute to an inclusive and accountable team environment.

Qualifications & Experience

• Minimum 2 years in customer acquisition and banking sales within banking or financial services.
• Exposure to regulated operations, stakeholder management and relevant systems.
• Bachelor's degree in Business Administration, Finance, Marketing, Banking, or a related field.
• Relevant banking or professional certification preferred.

Skills & Competencies

• Banking and Retail Sales expertise.
• Selling and Marketing Skills.
• Sound judgement and customer-focused approach.
• Knowledge of conduct, suitability, KYC and documentation standards.

Additional Information

• Ongoing professional development in banking regulation, risk management and digital ways of working.
• International, GCC and UAE experience required.