Retail Associate

Role Overview

Retail Associate at Miral Destinations, Ferrari World Abu Dhabi Retail Shop.

Role Purpose

To support the smooth and efficient operation of the retail department by delivering excellent guest service, selling branded merchandise, souvenirs, and photo products, and ensuring the store remains well-stocked, clean, and aligned with brand standards.

Key Responsibilities

Guest Service

• Greet and welcome guests in a warm and friendly manner.
• Proactively approach guests and provide assistance with product recommendations, descriptions, and demonstrations.
• Apply product knowledge when assisting guests and continuously improve product understanding.
• Handle basic guest complaints on the spot when required.

Operations & Merchandising

• Operate computerized cash registers, barcode scanners, calculators, and credit card machines efficiently.
• Handle cash, card payments, vouchers, stored value cards, and other tendered transactions accurately.
• Arrange, maintain, refill, and label product displays in line with brand standards.
• Ensure a clean, safe, and guest-ready retail environment at all times.
• Assist with quarterly and yearly inventory activities.

Performance

• Support promotions and work towards achieving set targets.
• Carry out any other tasks required to meet the needs of the business.

Qualifications & Experience

• Higher secondary education or equivalent.
• Previous retail experience is preferred.
• Previous experience handling guest complaints is an advantage.
• Previous cash handling experience is preferred.

Skills & Competencies

• Good verbal communication skills.
• Basic cash handling knowledge.
• Additional languages would be an advantage.
• Commitment to safety.
• Respect and friendliness.
• Guest engagement capability.
• Pride in the parks.
• Positive attitude.

Additional Information

Physical Requirements

• Must be medically able to work in all weather conditions.
• Must be physically able to carry or lift items and climb ladders when required.