Restaurant Supervisor

Role Overview

Restaurant Supervisor at Boutique Group's Red Palace in Riyadh. The Restaurant Supervisor oversees daily restaurant operations and ensures efficient, profitable dining service while delivering exceptional guest experiences and maintaining high service standards.

Company Overview

The Red Palace is an ultra-luxury boutique hotel in Riyadh, Saudi Arabia. Originally built in 1943, this historic Palace has been reimagined as a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication. The hotel offers exclusive cultural experiences and unparalleled service, honoring its heritage while delivering modern luxury.

Role Purpose

The Restaurant Supervisor is responsible for overseeing the daily operations of the hotel's restaurant and ensuring efficient and profitable running of the dining outlet. This role plays a crucial part in delivering exceptional dining experiences, maintaining high service standards, and contributing to the maximization of revenue.

Key Responsibilities

Culinary Excellence and Guest Experience

• Collaborate with the Assistant Restaurant Manager to ensure consistently high-quality food and beverage offerings that align with guest expectations.
• Monitor and maintain service standards, providing guidance and coaching to restaurant staff to deliver personalized and attentive service.
• Address guest feedback and concerns promptly to maintain guest satisfaction and resolve any issues.
• Foster a guest-centric culture among restaurant staff, emphasizing attention to detail and commitment to exceeding guest expectations.

Operational Efficiency

• Oversee day-to-day restaurant operations, including scheduling, staffing, and inventory management.
• Implement and enforce operational policies and procedures to optimize efficiency, productivity, and guest satisfaction.
• Monitor and analyze key performance indicators (KPIs) related to restaurant operations and recommend strategies to improve performance.
• Coordinate with other department heads to ensure seamless communication and collaboration.

Financial Performance

• Contribute to the development and implementation of strategies to maximize revenue and profitability for the restaurant.
• Monitor pricing, food cost, and sales performance, and recommend corrective actions as necessary.
• Analyze financial reports and identify variances, proposing actions to improve financial performance.
• Implement cost control measures without compromising quality or guest satisfaction.

Health, Safety, and Regulatory Compliance

• Ensure compliance with all applicable health, safety, and regulatory standards within the restaurant.
• Maintain a safe and clean environment for guests and staff, adhering to food safety and sanitation guidelines.
• Conduct regular inspections and address potential hazards or issues to mitigate risks.
• Stay informed about industry trends and regulatory changes and implement necessary adjustments.

Brand Representation

• Be impeccably groomed, charming, and graceful in all interactions.
• Be thoughtful and welcoming to guests and colleagues.
• Anticipate guest needs through service that is warm, genuine, and intuitive.
• Understand and deliver "emotional luxury" through elegant and discreet service.
• Create guest experience through all sensory and public touchpoints.
• Ensure quality is never compromised.
• Establish the Red Palace's reputation in the local community for quality service through hosting local events.
• Demonstrate professionalism, integrity, and ethical conduct in all interactions.
• Promote and practice the Company's legacy competencies and values within the team.

Qualifications & Experience

• High school diploma or equivalent; Bachelor's degree in Hospitality Management, Culinary Arts, or a related field preferred.
• Minimum 2 years of experience in a restaurant or food and beverage supervisory role, preferably in a luxury hotel setting.
• Strong knowledge of food and beverage operations, including menu execution, cost control, and inventory management.
• Familiarity with financial analysis and reporting.
• Local market experience is an asset.

Skills & Competencies

• Excellent leadership, communication, and interpersonal skills, with the ability to work effectively in a team.
• Proven problem-solving and decision-making abilities.
• Exceptional attention to detail and commitment to delivering high-quality service.
• Proficient in using hotel management software and systems.
• Fluency in English; proficiency in Arabic is preferred.

Additional Information

• Reporting to: Restaurant Assistant Manager/Restaurant Manager.
• Flexible to work evenings, weekends, and holidays as required.