Restaurant Supervisor - La Med

Role Overview

Restaurant Supervisor - La Med at Marriott, located at a Ritz-Carlton property.

Company Overview

The Ritz-Carlton is part of Marriott International and operates more than 100 award-winning luxury hospitality properties worldwide. The organization is dedicated to being an equal opportunity employer and fostering an environment where the unique backgrounds of associates are valued and celebrated. The Ritz-Carlton sets the standard for rare and special luxury service globally and delivers excellence in the care and comfort of guests through its Gold Standards, which include the Employee Promise, Credo, and Service Values.

Role Purpose

Ensure staff works together as a unified team to deliver optimum service and meet guest needs while maintaining the Gold Standards of The Ritz-Carlton. Oversee all operational aspects of the restaurant, including staff grooming and conduct, opening and closing procedures, inventory management, dining room monitoring, and guest experience standards.

Key Responsibilities

Team Leadership & Development

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.

Guest Service & Experience

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Monitor dining rooms for seating availability, service, safety, and well-being of guests.

Operations & Maintenance

• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, and locking doors.
• Inspect storage areas for organization, use of FIFO, and cleanliness.
• Complete scheduled inventories and stock.
• Requisition necessary supplies.
• Complete work orders for maintenance repairs.
• Visually inspect tools, equipment, or machines to identify defects.

Standards & Compliance

• Inspect grooming and attire of staff and rectify any deficiencies.
• Ensure uniform and personal appearance are clean and professional.
• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Ensure adherence to quality expectations and standards.

Communication & Continuous Improvement

• Speak with others using clear and professional language.
• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Read and visually verify information in a variety of formats, including small print.
• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience in a hospitality or restaurant setting.
• At least 1 year of supervisory experience.

Additional Information

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.