وصف الوظيفة
Role Overview
Restaurant Supervisor at Marriott. This role ensures staff work effectively as a cohesive team to deliver optimum service and meet guest needs.
Role Purpose
Supervise restaurant operations and staff to maintain service excellence, guest satisfaction, safety, and operational efficiency. Lead opening and closing procedures, monitor dining room service and guest experience, and support management in all aspects of employee development and performance management.
Key Responsibilities
Guest Service & Experience
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Monitor dining rooms for seating availability, service, safety, and well-being of guests.
Staff Management & Development
- Ensure staff work together as a team to deliver optimum service.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Inspect grooming and attire of staff, and rectify any deficiencies.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Listen and respond appropriately to concerns of other employees.
Operations & Facilities
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, and locking doors.
- Inspect storage areas for organization, use of FIFO, and cleanliness.
- Complete scheduled inventories and stock.
- Requisition necessary supplies.
- Complete work orders for maintenance repairs.
Safety, Compliance & Standards
- Follow all company, safety, and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Ensure adherence to quality expectations and standards.
Efficiency & Continuous Improvement
- Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Speak with others using clear and professional language.
Qualifications & Experience
- High school diploma or G.E.D. equivalent.
- At least 2 years of related work experience.
- At least 1 year of supervisory experience.
Skills & Competencies
- Read and visually verify information in a variety of formats, including small print.
- Visually inspect tools, equipment, or machines to identify defects.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move through narrow, confined, or elevated spaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Additional Information
- Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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