Restaurant Server at InterContinental Fujairah Resort

Role Overview

Restaurant Server at InterContinental Fujairah Resort, a luxury five-star resort operated by IHG Hotels and Resorts, located on Al Aqah Beach in Fujairah.

Company Overview

InterContinental Fujairah Resort is situated on the shoreline of Al Aqah Beach beneath the Hajjar Mountains. The resort features 190 rooms, indoor and outdoor event space, restaurants and bar. The staff represents over 30 languages and countries, creating an international five-star resort presence. As part of IHG Hotels and Resorts, the world's largest family of luxury hotels, the property is shaped by decades of international know-how and local insights.

Role Purpose

As a Restaurant Server, you will welcome guests, recommend food and beverage offerings, and maintain service standards to create memorable dining experiences. You will tailor each guest's experience to their unique tastes by providing attentive, professional service throughout their visit.

Key Responsibilities

Guest Service

• Greet guests warmly and take food and beverage orders promptly and professionally.
• Provide attentive service, anticipate guest needs, and handle concerns professionally.
• Obtain guest feedback and share relevant comments with the Supervisor or Manager.
• Tailor each guest's experience to their unique tastes.

Operations & Setup

• Set up and maintain tables and service areas according to hotel standards.
• Work closely with the Restaurant, Kitchen, Bar, and F&B teams to ensure smooth operations.
• Support colleagues during busy periods and assist in other areas as required.
• Perform department or outlet opening or closing duties as required.

Product Knowledge & Sales

• Maintain good knowledge of menus, ingredients, promotions, and dietary requirements.
• Maximize sales through effective upselling and product knowledge.
• Participate in training and continuously develop food, beverage, and service knowledge.

Systems & Compliance

• Process orders and payments accurately using the POS system.
• Maintain high standards of food safety, HACCP, hygiene, and cleanliness.
• Follow all restaurant standard operating procedures, hotel policies, cash handling procedures, and safety requirements.
• Perform other reasonable duties as assigned to support the smooth operation of the restaurant.

Qualifications & Experience

• Minimum 1–2 years' experience in hotels in a similar position.
• Food service experience with general knowledge of restaurant operations preferred.
• Must be at the minimum age to serve alcohol in line with any local legislative requirements.

Skills & Competencies

• Communication skills used frequently when interacting with guests, wait staff, cooks, and supervisors.
• Reading and writing abilities used often when taking orders and completing paperwork.
• Basic math skills frequently used when handling cash and credit.
• Ability to carry or lift items, assist with food delivery, bend, stoop, kneel, and handle food objects including plates, trays, and glasses.
• Flexible schedule availability including nights, weekends, and holidays.

Additional Information

• Competitive pay and benefits offered.
• Equal opportunity employer.