Restaurant Reservation Agent

Role Overview

Restaurant Reservation Agent at Four Seasons Hotel DIFC, Dubai.

Company Overview

Four Seasons is powered by its people—a collective of individuals committed to becoming better and pushing to new heights. Team members worldwide create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. Four Seasons believes in recognizing familiar faces, welcoming new ones, and treating everyone the way they wish to be treated. The company's purpose is to create impressions that stay with guests for a lifetime, rooted in the belief that life is richer when we truly connect to the people and world around us.

Four Seasons Hotel DIFC is a boutique-style sanctuary in the prestigious Dubai International Finance Centre, ideal for business trips and urban getaways. Stylish and filled with art, the intimate property features 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury, and legendary personalized service, Four Seasons is positioned to exceed high expectations in the ultra-competitive Dubai market.

Role Purpose

Manage restaurant reservations and guest inquiries to ensure accuracy, build guest relationships, drive revenue growth, and support operational excellence across dining outlets.

Key Responsibilities

Reservation & Guest Services

• Manage restaurant reservations, calls, emails, and guest inquiries professionally.
• Ensure reservation accuracy and oversee daily booking activities, including VIP arrivals.
• Monitor guest satisfaction, service quality, and assist with complaint resolution.

Revenue & Business Development

• Build relationships with guests and identify new business opportunities.
• Support outlet revenue growth through sales initiatives and guest engagement.
• Stay informed on market trends and competitors to support business performance.

Operations & Support

• Collaborate with operational teams and provide on-the-floor support during peak periods.

Qualifications & Experience

• High school diploma or equivalent.
• Previous experience in a luxury hotel, restaurant, or hospitality environment.

Skills & Competencies

• Strong communication and guest service skills.
• Excellent organizational skills with attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.

Additional Information

• Competitive tax-free salary, service charge, and tips.
• Complimentary accommodation with full board meals.
• Transportation to and from work.
• Medical and life insurance coverage.
• Annual leave, home leave ticket, and end-of-service benefits.
• Access to fitness, recreational, and social activities.
• Learning, development, and global career growth opportunities.
• Schedule: 6 days per week over 48 working hours.
• Successful candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.