Restaurant Manager

Role Overview

Restaurant Manager at Apparel Group, based in Dubai, United Arab Emirates.

Role Purpose

Oversee all aspects of daily restaurant operations, lead and develop a team of 15+ staff, drive financial performance, and ensure consistent delivery of exceptional guest experiences in compliance with brand standards and local regulations.

Key Responsibilities

Operations & Guest Experience

• Oversee day-to-day restaurant operations to ensure smooth service during all shifts.
• Maintain high standards of food quality, presentation, hygiene, and customer service.
• Handle guest feedback and complaints promptly to ensure resolution and retention.
• Ensure compliance with Dubai Municipality, HACCP, and brand standard operating procedures.

Team Leadership

• Recruit, train, schedule, and motivate front-of-house and back-of-house teams of 15+ staff.
• Conduct regular briefings, performance reviews, and coaching to meet key performance indicators.
• Manage staff attendance, leave, and labor costs in line with budget.
• Foster a positive, high-performance culture with low turnover.

Financial & Business Management

• Drive sales growth and manage profit and loss, cost of goods sold, and controllable expenses.
• Monitor daily sales, inventory, and wastage; implement cost-control measures.
• Prepare weekly and monthly reports on sales, labor, and stock variance.
• Execute local store marketing initiatives and upselling strategies.

Administration & Compliance

• Ensure all licenses, permits, and staff certifications are current.
• Maintain accurate cash handling, point-of-sale reconciliation, and petty cash records.
• Coordinate with suppliers, facilities, and central teams for maintenance and procurement.
• Uphold brand standards, visual merchandising, and safety protocols.

Qualifications & Experience

• 3 to 5 years' experience as Restaurant Manager in United Arab Emirates or Gulf Cooperation Council region.
• Casual or quick-service restaurant dining experience preferred.
• Bachelor's degree in Hospitality Management or related field is a plus.

Skills & Competencies

• Strong leadership and team motivation.
• Profit and loss management.
• Inventory control.
• Point-of-sale systems knowledge.
• Guest-obsessed mindset.
• Hands-on operational approach.
• Fluent English required.
• Hindi is an advantage.

Additional Information

• HACCP Level 3 certification required.
• Person in Charge certification required.
• Basic Food Hygiene certification required.
• Ability to work weekends and holidays.
• Valid United Arab Emirates driving license is a plus.