Restaurant Manager (Turkish & Lebanese Restaurant) - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

Role Overview

Restaurant Manager (Turkish & Lebanese Restaurant) at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, operated by IHG Hotels & Resorts, located in Ras Al Khaimah, United Arab Emirates.

Company Overview

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort situated on Hayat Island, less than an hour from Dubai. The resort offers refined yet relaxed island living with authentic Arabian hospitality, featuring rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities. IHG Hotels & Resorts is the world's largest family of luxury hotels, shaped by decades of international know-how and local insight.

Role Purpose

Lead and manage the Turkish and Lebanese restaurant outlet to deliver refined, authentic, and memorable dining experiences. Drive consistent luxury hospitality standards, guest satisfaction, and revenue performance across all service periods, from daily operations to VIP gatherings and special occasions.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and develop the service team through regular briefings, on-the-job training, and performance feedback
• Manage staffing, rosters, and productivity in line with business levels and budget requirements
• Motivate and develop diverse teams as a confident communicator and people leader

Service Standards & Guest Experience

• Set, monitor, and consistently deliver high service standards in line with brand expectations and luxury dining principles
• Ensure a strong guest focus by handling feedback and complaints professionally and turning insights into service improvements
• Oversee daily restaurant operations, including reservations, table management, service flow, and guest recovery
• Coordinate and execute special events, VIP experiences, and seasonal activations within the outlet

Kitchen & Menu Operations

• Work closely with the kitchen team to ensure menu knowledge, food quality, presentation, and timing meet expectations

Revenue & Cost Management

• Drive upselling initiatives, promotions, and service rituals to maximise revenue and average spend
• Monitor costs, stock levels, wastage, and inventory in coordination with the finance and store teams
• Review daily reports, POS data, and monthly P&L results, providing input and action plans where needed

Compliance & Sustainability

• Ensure full compliance with brand standards, health and safety, hygiene, and food safety regulations
• Support and actively participate in sustainability and responsible business initiatives

Qualifications & Experience

• Diploma or bachelor's degree in Hotel Management, Hospitality, or a related field
• Proven experience in luxury hotels or high-end restaurant operations
• Minimum two years' experience in a management role
• Strong understanding of Middle Eastern dining concepts, ideally Turkish or Lebanese cuisine

Skills & Competencies

• Confident communicator and people leader
• Fluency in English is required
• Proficiency in Arabic is a strong advantage
• Additional languages considered a plus

Additional Information

• Full uniform provided
• Room discounts available
• Competitive salary
• Comprehensive benefits package
• Access to training programs
• IHG Hotels & Resorts provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability
• myWellbeing framework supporting health, lifestyle, and workplace wellbeing