وصف الوظيفة
Role Overview
Restaurant Manager at IHG Hotels and Resorts. This role encompasses food and beverage operations, team leadership, guest experience delivery, and financial management across restaurant and bar operations.
Role Purpose
To oversee all aspects of restaurant and bar operations, including staff management, guest satisfaction, food and beverage quality and inventory, compliance, marketing execution, and financial performance to deliver exceptional dining experiences and business results.
Key Responsibilities
People Management
- Manage everyday activity and assign work to maintain optimal staffing numbers and operational efficiency.
- Develop team members and improve their performance through coaching, feedback, and goal-setting.
- Train colleagues to ensure compliance and delivery to company standards.
Guest Experience
- Establish and achieve quality and guest satisfaction goals.
- Address guest requests and complaints to maintain high guest satisfaction levels.
- Ensure all food and beverage equipment is in operational condition and regularly cleaned.
- Ensure all food and beverage spaces are clean and properly stocked to anticipated business volume.
- Notify engineering immediately of any maintenance and repair needs.
Responsible Business
- Manage hotel food and beverage marketing programmes and participate in system-wide food and beverage marketing programmes and promotions.
- Monitor competitor activity and industry innovation.
- Review and approve menu design and concepts with Head of Culinary.
- Ensure food and drinks are secure and stored safely.
- Keep stock replenished to minimize waste.
- Handle food and beverage inventory procedures.
- Determine minimum and maximum stocks for all food, beverage, material, and equipment.
- Perform ad-hoc duties as needed to support unexpected operational requirements.
Financial
- Monitor budget and control expenses with a focus on food, beverage, and labour costs.
- Drive promotions that deliver great dining experiences for guests at good value.
- Ensure credit and financial transactions are handled in a secure manner.
Qualifications & Experience
- At least 5 years of related managerial experience in Food & Beverage, particularly in Restaurant and Bar operations.
- Bachelor's degree or higher education qualification in Hotel Management, culinary arts, or related field preferred.
Additional Information
- Competitive salary that rewards hard work.
- Full uniform provided.
- Impressive room discounts.
- Comprehensive training programmes.
- IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
- Culture of trust, support, and acceptance that welcomes different backgrounds, experiences, and perspectives.
- myWellbeing framework supporting health, lifestyle, and workplace wellbeing.
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