Restaurant Manager - Enigma Restaurant & Q’s Bar

Role Overview

Restaurant Manager for Enigma Restaurant & Q's Bar at Palazzo Versace Dubai. The role oversees daily operations, leads a team, and ensures delivery of exceptional food and beverage service in a luxury hospitality setting.

Role Purpose

To manage all aspects of restaurant and bar operations, lead front-of-house and bar staff, maintain service excellence, control costs, and create an exceptional guest experience while overseeing entertainment programming and brand alignment.

Key Responsibilities

Operational Management

• Oversee day-to-day operations of the restaurant and bar.
• Ensure compliance with health, safety, and hygiene regulations.
• Maintain high standards of food, beverage, and service quality.

Staff Management

• Recruit, train, and supervise front-of-house and bar staff.
• Create staff schedules and manage labor costs.
• Conduct performance reviews and promote team morale.

Customer Service

• Ensure an excellent guest experience through attentive service and a welcoming environment.
• Handle customer complaints and resolve issues promptly and professionally.

Inventory & Cost Control

• Manage inventory levels of food, beverages, and supplies.
• Control costs and minimize waste to meet profitability targets.
• Coordinate with suppliers and negotiate pricing when needed.

Financial & Administrative Duties

• Monitor daily revenue and expenses.
• Prepare sales and performance reports.
• Assist in budgeting, forecasting, and meeting financial goals.

Entertainment & Ambience Oversight

• Possess a good understanding of music trends, popular international artists, and different entertainment genres suitable for diverse guest demographics.
• Work closely with resident live performers to schedule acts that align with the venue's brand and target audience.
• Monitor and evaluate guest feedback related to entertainment and adjust programming accordingly.
• Ensure all entertainment activities comply with licensing and local authority regulations.

Marketing & Promotion

• Collaborate with marketing to develop promotions and events.
• Monitor online reviews and social media presence.

Skills & Competencies

• Strong leadership and team management capabilities.
• Passion for hospitality and guest service excellence.
• Ability to manage both front-of-house and bar operations efficiently.