Restaurant Manager | All-Day Dining | Hilton Dubai Palm Jumeirah

Role Overview

Restaurant Manager for All-Day Dining at Hilton Dubai Palm Jumeirah. You will manage daily operations of a hotel dining outlet, delivering memorable guest experiences and leading a high-performing team.

Company Overview

Hilton Hotels team. The company is built on core values of hospitality, integrity, leadership, teamwork, ownership, and a focus on the present moment.

Role Purpose

To manage all-day dining outlet operations while spreading the light and warmth of hospitality. You will balance operational excellence, guest satisfaction, team development, and revenue growth to create memorable stays for every guest.

Key Responsibilities

Operations Management

• Manage outlet operations including guest service standards, product quality, inventory, and cost controls.
• Enforce policies and procedures across all dining service areas.
• Monitor service and product quality on an ongoing basis.

Guest Experience

• Deliver exceptional guest experiences through high service standards.
• Assess guest satisfaction and address issues promptly.
• Identify opportunities to continuously improve the dining experience.

Team Leadership

• Supervise, coach, and mentor team members.
• Conduct performance evaluations and provide professional development opportunities.
• Recognize achievements to build, retain, and engage a high-performing team.
• Lead hiring efforts, conduct interviews, and train new team members.

Financial Performance

• Drive profitability and manage budgeting.
• Implement innovative marketing strategies and promotional initiatives.
• Apply up-selling techniques to maximize food and beverage sales.

Compliance & Safety

• Maintain compliance with health, safety, and sanitation regulations.
• Uphold alcohol awareness regulations.
• Ensure the highest standards of guest and team member wellbeing.

Skills & Competencies

• Leadership and team inspiration.
• Guest service and satisfaction management.
• Financial acumen and budgeting.
• Marketing and revenue optimization.
• Health, safety, and sanitation knowledge.
• Recruitment and staff development.