Restaurant Host/Hostess at InterContinental Fujairah Resort

Role Overview

Restaurant Host/Hostess at InterContinental Fujairah Resort, operated by IHG Hotels and Resorts, located on Al Aqah Beach in Fujairah.

Company Overview

InterContinental Fujairah Resort is a five-star luxury resort situated on the shoreline of Al Aqah Beach beneath the Hajjar Mountains. The resort features 190 rooms, indoor and outdoor event space, restaurants and bar. The staff represents over 30 languages and countries, creating an international five-star resort presence.

IHG Hotels and Resorts is the world's largest family of luxury hotels, built on decades of international know-how and local insights in luxury travel.

Role Purpose

As a Restaurant Host/Hostess, you will welcome guests, manage the dining experience, and coordinate with the service team to deliver warm, sophisticated hospitality that creates memorable dining moments tailored to each guest's unique tastes.

Key Responsibilities

Guest Welcome & Service

• Welcome guests warmly and create positive first impressions.
• Manage reservations, waiting lists, and seating arrangements.
• Provide menus and explain restaurant offerings to guests.
• Answer guest inquiries in a timely and professional manner.
• Tailor each guest's experience to their unique tastes and preferences.

Menu & Restaurant Knowledge

• Maintain strong knowledge of the menu, promotions, and restaurant facilities.
• Prepare and maintain accurate buffet tags and food labels.
• Maintain clean and updated menus, promotional materials, and restaurant information.

Guest Satisfaction & Communication

• Monitor guest satisfaction throughout service.
• Respond professionally to guest requests and complaints.
• Communicate VIP arrivals, special occasions, and guest preferences to the service team.
• Obtain guest feedback and share relevant comments with the team to improve guest satisfaction.

Reservations & Administrative

• Answer telephone calls and manage reservations.
• Respond to guest inquiries via email in a timely and professional manner.

Team Coordination & Operations

• Coordinate with Restaurant Supervisors, Managers, and Food & Beverage colleagues for smooth operations.
• Assist other restaurant areas as required to ensure excellent guest service.
• Work as part of a diverse team with colleagues from different cultures and countries.

Qualifications & Experience

• Minimum 1–2 years' experience in hotels in a similar position.
• Must be at the minimum age to serve alcohol in line with local legislative requirements.
• Knowledge of food safety, hygiene, and safe handling procedures.

Skills & Competencies

• Excellent communication and interpersonal skills with a warm and welcoming personality.
• Strong knowledge of restaurant operations, reservations, table management, and guest service.
• Ability to work effectively in a fast-paced environment and as part of a team.
• Basic computer knowledge with proficiency in OPERA, POS, and other hotel systems.

Additional Information

• Ability to work flexible shifts, including evenings, weekends, and public holidays.
• Competitive pay and benefits offered.
• IHG is an equal opportunity employer.