Restaurant Hostess at InterContinental Fujairah Resort

Role Overview

Restaurant Hostess at InterContinental Fujairah Resort, operated by IHG Hotels & Resorts, located in Fujairah, United Arab Emirates.

Company Overview

The InterContinental Fujairah Resort is situated on the shoreline of Al Aqah Beach, beneath the Hajjar Mountains. The resort features 190 rooms, indoor and outdoor event space, restaurants, and a bar. Staff represent over 30 languages and countries, creating an international five-star resort presence. IHG Hotels & Resorts is the world's largest family of luxury hotels, shaped by decades of international know-how and local insights, with a commitment to delivering True Hospitality for Good. InterContinental Hotels & Resorts has pioneered international travel since the 1940s and is the world's first and most global luxury hotel brand.

Role Purpose

As a Restaurant Hostess, you will welcome guests and create warm, sophisticated dining experiences tailored to their unique tastes. You will recommend food and drink, manage seating operations, and ensure service remains on-track and up to standard, thereby creating memorable moments as delightful as the dishes served.

Key Responsibilities

Guest Welcome & Seating

• Greet guests as they enter the restaurant.
• Place guests on a waiting list as necessary.
• Provide guests with menus and answer initial questions.
• Seat guests at tables or in waiting areas.
• Assign guests to tables they prefer while keeping table rotation in mind so that servers receive the right number of customers.

Guest Experience & Service

• Be attentive to guest needs throughout their visit.
• Engage with guests to ensure they are happy with food and service.
• Tailor each guest's experience to their unique tastes.
• Respond to complaints and help resolve them.
• Communicate guest preferences, special occasions, VIP arrivals, and specific requests effectively to the service team.

Operations & Coordination

• Answer phone calls, take reservations, and answer questions.
• Work closely with Restaurant Supervisors, Managers, Servers, and other Food & Beverage colleagues to ensure smooth daily operations.
• Help out with other positions in the restaurant as needed.
• Ensure menus, promotional materials, and restaurant information are current, clean, and available for guests.
• Prepare and maintain accurate buffet tags and food labels in line with restaurant standards.

Product Knowledge & Standards

• Maintain knowledge of the menu.
• Provide great customer service.

Qualifications & Experience

• Minimum 1-2 years' experience in hotels in a similar position.
• Must be at the minimum age to serve alcohol in line with any local legislative requirements.
• Knowledge of food safety, hygiene, and safe handling procedures.

Skills & Competencies

• Excellent communication and interpersonal skills with a warm and welcoming personality.
• Strong knowledge of restaurant operations, reservations, table management, and guest service.
• Ability to work as part of a diverse team with colleagues from different cultures and countries.
• Ability to work effectively in a fast-paced environment and as part of a team.
• Basic computer knowledge with proficiency in OPERA, POS, and other hotel systems.

Additional Information

• Ability to work flexible shifts, including evenings, weekends, and public holidays.
• Competitive pay and benefits offered.
• Equal opportunity employer.