وصف الوظيفة
Role Overview
Restaurant Hostess (Arabic Speaker) at Accor, Fairmont Ajman, Ajman, United Arab Emirates.
Company Overview
Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, 30 minutes from Dubai. The hotel features 252 guest rooms and suites with views of the Arabian Gulf, combining hospitality and elegance with cultural, leisure, and dining experiences.
Role Purpose
The Restaurant Hostess is the first point of contact for guests and plays a key role in creating a welcoming and professional dining experience. This role requires fluency in Arabic to assist and communicate effectively with Arabic-speaking guests, manage reservations, and coordinate smooth seating arrangements.
Key Responsibilities
Guest Welcome & Service
- Greet and welcome guests warmly upon arrival.
- Escort guests to tables and provide menus, including sharing information about specials and restaurant offerings.
- Handle guest inquiries and requests professionally, particularly for Arabic-speaking guests.
Reservations & Seating
- Manage the reservation system, including booking, confirming, and updating reservations.
- Organize seating arrangements to ensure smooth guest flow and service efficiency.
- Communicate wait times to guests and manage expectations during busy periods.
Operations & Coordination
- Coordinate with the service team to ensure tables are prepared and ready for guests.
- Assist in maintaining cleanliness and presentation of the host stand, lobby, and dining area.
- Uphold professional grooming and appearance in line with hotel standards.
Feedback & Support
- Support guest feedback collection and communicate issues to the Restaurant Manager.
- Perform other tasks as assigned to support restaurant operations.
Qualifications & Experience
- High school diploma or equivalent; hospitality training preferred.
- Minimum 1 year of experience in a similar role, preferably in a hotel or upscale restaurant.
- Fluency in Arabic and English (speaking and writing); additional languages are a plus.
Skills & Competencies
- Excellent customer service and communication skills.
- Professional, friendly, and approachable demeanor.
- Ability to multitask and remain calm in busy periods.
- Familiarity with reservation systems is an advantage.
- Ability to stand for long periods and walk guests to tables.
- Comfortable moving around the restaurant as required.
Additional Information
Work Schedule
- Flexibility to work shifts, weekends, and public holidays.
Benefits
- Comprehensive medical coverage as per company policy.
- Meals on duty.
- Heartist Card offering discounted room rates at Accor Worldwide for employee, family, and friends.
- Discounts on food and beverage in restaurant venues.
- Access to a wide range of learning opportunities and development programs through Accor Academy.
- Career growth opportunities within the hotel and across Accor's global network.
- Involvement in meaningful corporate social responsibility activities.
Diversity & Inclusion
Accor is an inclusive company committed to attracting, recruiting, and promoting diverse talent. Employment and development opportunities are extended based on qualities and skills. The company provides meaningful employment, a warm and welcoming culture, excellent working conditions, and promotes the development of all people, including those with disabilities. Applicants are encouraged to share any specific needs during the application process.