Restaurant Host - Belgian Cafe - Crowne Plaza® Dubai Festival City

Role Overview

Restaurant Host for Belgian Cafe at Crowne Plaza® Hotel Dubai Festival City.

Company Overview

Crowne Plaza Hotels and Resorts operates four InterContinental Hotels Group® properties in Dubai Festival City, comprising the luxury InterContinental brand, the long-stay InterContinental Residence Suites, the upscale Crowne Plaza, and the mid-scale Holiday Inn & Suites. The properties house over 1,600 rooms, 16 restaurants and bars, a 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. The company employs over 1,200 colleagues and is committed to creating inclusive teams where colleagues bring their whole selves to work.

Role Purpose

To welcome and seat guests at Belgian Cafe, manage reservations, and ensure an exceptional dining experience by maintaining restaurant standards, attending to guest needs, and resolving concerns professionally.

Key Responsibilities

Guest Services

• Meet and greet all guests and potential guests at the front of the restaurant.
• Welcome guests to the restaurant by using the restaurant name.
• Inquire if they have a reservation and note it in the reservation book.
• Create a reservation with dining preferences for guests without one and note it in the reservation book.
• Be attentive to guest requests.
• Escort guests to their preferred or reserved table and seat guests according to restaurant standards.
• Be attentive to guests and resolve their complaints where possible.

Reservations & Communications

• Take telephone bookings and document in the Reservation book according to restaurant standards.

Operations & Standards

• Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards.
• Ensure restaurant operating equipment is clean and in working order.
• Maintain impeccable uniform and personal presentation standards in accordance with hotel policy.
• Maintain responsibility of cleanliness of hostess stations, all menus, and drink menus.
• Maintain detailed knowledge of menu, including daily specials.
• Ensure tables are cleared quietly and efficiently.
• Carry food and beverage trays in a safe manner to minimize breakages.
• Complete dockets accurately and clearly.

Incident Management & Communication

• Report all incidents to your Supervisor.
• Maintain current information on all general activities of the hotel.

Skills & Competencies

• Great communication skills.
• Ability to work in a team and in different functions.
• Warm and inviting personality.
• Ability to think calmly under pressure.
• Willingness to learn open-mindedly.
• Passion for food and curiosity for something new.
• Basic organisation skills in restaurant operation.

Additional Information

• Competitive salary that rewards hard work.
• Wide range of benefits designed to help you live your best work life.
• Impressive room discounts.
• Comprehensive training.
• IHG Hotels & Resorts provides equal employment opportunities to all applicants.
• myWellbeing framework supporting health, lifestyle, and workplace wellbeing.