Resort Receptionist

Role Overview

Resort Receptionist at Marriott International. The role is based at a resort location.

Role Purpose

Manage guest communications, reservations, and administrative operations at the resort front desk. Serve as the primary point of contact for incoming guests and inquiries while maintaining accurate records and supporting daily resort operations.

Key Responsibilities

Guest Services

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.

Reservations & Information Management

• Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, and reservations.
• Answer inquiries from guests using computer and point of sale systems.
• Enter and locate work-related information using computers and point of sale systems.

Communications

• Transmit information or documents using a computer, mail, or facsimile machine.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.

Administrative Operations

• Operate standard office equipment other than computers.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Compliance & Professionalism

• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.

Teamwork & Support

• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Perform other reasonable job duties as requested by Supervisors.

Additional Information

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.