وصف الوظيفة
Role Overview
Reservations Supervisor at Holiday Inn Riyadh Rose Yard, Fa Evax Saasfaprod1, Riyadh.
Role Purpose
Oversee daily operations of the Reservations Department, ensuring accurate reservation processing, inventory control, and exceptional guest service while supporting revenue optimization through room availability management, booking channel monitoring, and IHG brand standard compliance.
Key Responsibilities
Operations & Inventory Management
- Supervise daily operations of the Reservations Department, ensuring all reservations are processed accurately and efficiently.
- Monitor room inventory, availability, and reservation status to maximize occupancy and revenue opportunities.
- Review and manage reservations from all booking channels, including IHG systems, OTAs, travel agents, and corporate accounts.
- Ensure reservation details, guest profiles, and billing instructions are accurately entered into Opera PMS.
- Monitor reservation confirmations, amendments, cancellations, and no-show procedures in accordance with hotel policies.
Revenue & Pricing Strategy
- Coordinate with Revenue Management to implement pricing strategies, restrictions, and inventory controls.
- Review daily pickup reports, forecast reports, and reservation activity to identify booking trends and communicate opportunities.
Guest & Group Management
- Handle group reservations, rooming lists, and special requests in coordination with the Sales and Events teams.
- Respond promptly to reservation inquiries from guests, travel partners, and internal departments while maintaining high service standards.
- Coordinate closely with Front Office to ensure smooth arrivals, room allocation, and handling of VIP guests and special requests.
- Assist in resolving reservation-related guest concerns and support service recovery when required.
Team Leadership & Development
- Supervise and support Reservations Agents by providing guidance, training, and performance coaching.
Reporting & Compliance
- Prepare daily, weekly, and monthly reservation reports for management review.
- Ensure compliance with IHG reservation standards, hotel policies, and data accuracy requirements.
General Duties
- Perform any other duties assigned by the Front Office Manager or Revenue Manager.
Qualifications & Experience
- Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum 2–4 years of experience in Reservations or Front Office operations.
- At least 1 year in a supervisory role within the hospitality industry.
Skills & Competencies
- Strong knowledge of Opera PMS and IHG Concerto.
- Strong knowledge of hotel reservation systems.
- Good understanding of hotel inventory management and revenue optimization principles.
- Excellent communication, leadership, and organizational skills.
- Strong analytical skills with attention to detail and accuracy.
- Good command of English; Arabic is an advantage.
- Proficiency in Microsoft Office, particularly Excel.
الراتبغير مُفصح عنه من صاحب العمل
آخر موعد—