وصف الوظيفة
Role Overview
Reservations Supervisor at Radisson Hotel Group, Radisson Hotel Fujairah, UAE.
Company Overview
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future; team members are true Moment Makers who bring the culture, spirit, environment and opportunities that empower excellence every day, everywhere, every time.
Radisson Hotel Fujairah is the newest addition to the Radisson family, an exciting new destination in the heart of the emirate. The hotel features 202 contemporary guest rooms, eight versatile meeting and event spaces, and a vibrant signature bar, dedicated to delivering memorable guest experiences while creating rewarding career opportunities.
Role Purpose
Supervise the daily reservations function, support the team in converting enquiries into bookings, and ensure every reservation is handled accurately and efficiently while maximizing revenue opportunities.
Key Responsibilities
Operations & Supervision
- Supervise the daily operations of the Reservations function and support the team in delivering efficient and professional service.
- Train, guide and support Reservations team members and ensure consistent service standards.
- Ensure reservations are processed accurately and in accordance with hotel procedures and standards.
Reservations Management
- Handle and oversee individual and group reservations, ensuring accuracy of rates, packages and guest information.
- Monitor room availability, rates and booking conditions across reservation channels.
Revenue & Commercial
- Maximize booking conversion and identify opportunities to upsell rooms, packages and hotel services.
Stakeholder Coordination
- Coordinate closely with Front Office, Sales, Revenue and other departments to ensure smooth communication and guest experiences.
Reporting & Administration
- Assist with reports, booking audits and other departmental requirements as needed.
Qualifications & Experience
- Previous experience in hotel Reservations, preferably in a supervisory or senior reservations role.
- Strong knowledge of hotel reservations procedures, room types, rates and distribution channels.
- UAE hotel and pre-opening experience are advantages.
Skills & Competencies
- Good commercial awareness with a focus on conversion and revenue optimization.
- Experience with hotel PMS and reservations systems; knowledge of Opera is an advantage.
- Confident communication and guest service skills.
- Fluent in English; ability to converse in Arabic language is an advantage.