Reservations Manager

Role Overview

Reservations Manager at Hilton. The role oversees all aspects of the hotel's reservations operations and delivers memorable experiences that define exceptional hospitality for every guest.

Role Purpose

Manage daily reservations operations while maximizing occupancy and revenue through strategic rate management, third-party channel optimization, and cross-functional collaboration with Sales and Events teams.

Key Responsibilities

Operations Management

• Oversee daily reservations operations across all aspects of the reservations process.
• Manage room inventory and availability.
• Administer group blocks and rooming lists.
• Establish and monitor cut-off dates and rate restrictions.
• Optimize occupancy strategies and system usage.

Revenue Management

• Review and adjust rate strategies to maximize occupancy and revenue.
• Monitor occupancy levels and promotional efforts to optimize room sales.
• Achieve revenue targets through data-driven decision-making.

Stakeholder Collaboration

• Collaborate with Sales and Events teams to ensure group bookings are effectively managed.
• Partner with Sales and Events to implement corporate rates and manage special events.
• Maximize revenue through coordinated booking and events strategy.

Third-Party Channel Management

• Negotiate rates with third-party booking sites and agents.
• Manage relationships with third-party channel partners.
• Ensure proper implementation of reservation procedures across all channels.
• Maximize conversion through third-party channel optimization.

Reporting & Analysis

• Prepare and review key performance reports on occupancy metrics.
• Generate revenue reports and analysis.
• Produce forecasting data to support strategic planning.
• Deliver departmental decision-support reporting.

Team Leadership

• Supervise and support reservations team members.
• Monitor team performance and provide coaching.
• Foster a positive and productive work environment.

Additional Information

Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company maintains an award-winning workplace culture recognized by Great Place to Work and Fortune on the World's Best Workplaces list.