Reservations Agent (Saudi National) - Reservations - Jumeirah Jabal Omar Hotel

Role Overview

Reservations Agent for the Reservations Department at Jumeirah Jabal Omar Hotel, Makkah, Saudi Arabia. This position is open to Saudi Nationals.

Company Overview

Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding. The brand operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Since 1999, Jumeirah has been renowned for distinguished beachfront resorts, esteemed city hotels, and exclusive residences, synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences.

Jumeirah Jabal Omar is located minutes from Masjid Al Haram in the heart of the Holy City of Makkah. Spread across four towers, the hotel features multiple dining venues, retail outlets, a gym, executive lounge, and meeting spaces. Guests enjoy views of the Grand Mosque and a culinary offering spanning Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines.

Role Purpose

The Reservations Agent manages guest inquiries and bookings with professionalism and efficiency, ensuring all reservation details are accurately captured, properly documented, and communicated to relevant departments to deliver seamless guest experiences.

Key Responsibilities

Guest Communication

• Respond to professional emails within less than 24 hours of receiving queries, prioritizing correspondence pertaining to current or within-month bookings.
• Answer calls within 3 rings with proper greetings.
• Observe proper and professional email and telephone etiquettes.
• Handle guest inquiries in a clear, courteous, and professional manner.

Reservation Processing

• Take all necessary details of guests during the booking process, including identification of repeating guests, contact details, passport copies of all guests, flight details, special occasions, and preferences.
• Ensure all information is properly updated in Opera.

Information Management

• Read all reservation correspondence thoroughly for Special Instructions and Requests.
• Ensure that Special Instructions and Requests information is passed onto the respective departments.
• Communicate last-minute changes, including new bookings, cancellations, and additional information, to the respective departments.

Skills & Competencies

• Strong written and verbal communication skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Competency in MS Office applications.

Additional Information

The position offers an attractive salary paid in Saudi Riyals (SAR), the local currency of the Kingdom of Saudi Arabia. Additional benefits include generous food and beverage benefits, reduced hotel rates across Jumeirah properties globally, excellent leave and healthcare packages, flights home, and other employee benefits.