Reservations Agent

Role Overview

Reservations Agent at IHG Hotels and Resorts, voco Doha Central, Doha, Qatar.

Company Overview

voco Doha Central is a pre-opening hotel located in vibrant central Doha, Qatar. The hotel features 147 thoughtfully designed rooms and suites blending modern comfort with distinctive voco charm. Located in the heart of the city, it offers effortless access to business districts, cultural landmarks, and shopping destinations including Souq Waqif, the Museum of Islamic Art, the Corniche, and the Doha Metro, with Hamad International Airport a short drive away. Amenities include an indoor swimming pool, fully equipped fitness centre, spa with treatment rooms, Moroccan baths, steam room and sauna, and dining venues including Choices (international breakfast buffet), Lobby Lounge, and in-room dining. The hotel also offers versatile event spaces and a dedicated events team.

Role Purpose

Create memorable first impressions and deliver exceptional service through every guest interaction, from initial inquiry through reservation. Build guest confidence in choosing voco Doha Central and support the hotel's successful opening and ongoing operations.

Key Responsibilities

Reservations Management

• Handle room reservations via phone, email, and online booking channels with accuracy and efficiency.
• Process new reservations, modifications, cancellations, and special requests.
• Ensure all reservation details are entered accurately into the property management system.
• Monitor room availability and assist with inventory management.

Guest Service & Communication

• Provide guests with information about room types, rates, hotel facilities, and local attractions.
• Respond promptly and professionally to guest inquiries and reservation-related concerns.
• Maintain effective communication with Front Office, Sales, Revenue Management, and other hotel departments.

Revenue Optimization

• Maximize room revenue through upselling and promoting hotel services and packages.

Qualifications & Experience

• Previous experience as a Reservations Agent, Front Office Agent, or Guest Services Agent within a hotel environment.
• Knowledge of hotel reservation or property management systems (PMS) is preferred.

Skills & Competencies

• Excellent communication and customer service skills.
• Strong attention to detail and organizational abilities.
• Good understanding of hotel operations and revenue principles.
• Ability to work efficiently in a fast-paced environment.
• Strong problem-solving skills and a positive, guest-focused attitude.
• Fluency in English; additional languages are an advantage.