وصف الوظيفة
Role Overview
Reservations Agent at Radisson Hotel Group, Radisson Hotel Fujairah, United Arab Emirates.
Company Overview
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future, empowered to be their best every day, everywhere, every time.
Radisson Hotel Fujairah is the newest addition to the Radisson family, featuring 202 contemporary guest rooms, eight versatile meeting and event spaces, and a vibrant signature bar. The hotel is dedicated to delivering memorable guest experiences while creating rewarding career opportunities for team members. Located between the majestic Hajar Mountains and the Gulf of Oman, Fujairah offers an exceptional quality of life with stunning beaches, outdoor adventures, a welcoming community, and a relaxed pace of living.
Role Purpose
As a Reservations Agent, you will be one of the first points of contact for guests. You will handle reservation enquiries, provide accurate information about the hotel and its services, and turn enquiries into bookings while creating a positive first impression of Radisson Hotel Fujairah.
Key Responsibilities
Reservations Processing
- Handle reservation enquiries by telephone, email and other booking channels in a professional and timely manner.
- Process, amend and cancel reservations accurately in the hotel system.
- Ensure guest profiles, preferences and reservation details are accurately recorded.
Guest Service & Sales
- Provide guests with information on room types, rates, packages and hotel facilities.
- Convert enquiries into confirmed bookings and identify opportunities to upsell rooms and hotel services.
Coordination & Standards
- Coordinate with Front Office, Sales and other departments to ensure a seamless guest experience.
- Follow hotel reservation procedures, rate guidelines and service standards at all times.
Qualifications & Experience
- Previous experience in Reservations, Front Office or a similar guest service role, preferably within a hotel environment.
- UAE hotel experience is an advantage.
Skills & Competencies
- Excellent communication and telephone etiquette.
- Good sales ability with confidence to convert enquiries and identify upselling opportunities.
- Knowledge of hotel property management systems and reservation systems is an advantage.
- Fluent in English; additional languages are an advantage.
- Ability to work effectively as part of a team in a fast-paced environment.