Reservations Agent

Role Overview

Reservations Agent at Hilton, handling booking inquiries and guest communications to deliver memorable hospitality experiences.

Role Purpose

You will handle guest reservation inquiries, convert them into confirmed bookings, and promote hotel services and upgrades to maximize room sales while delivering exceptional customer service.

Key Responsibilities

Guest Service & Communication

• Respond promptly and professionally to inquiries from guests and team members.

Reservations Management

• Secure individual bookings by converting guest inquiries into confirmed reservations.
• Record and process all reservations with accuracy and attention to detail.

Sales & Revenue

• Use proactive selling techniques to maximize room sales by promoting hotel services and upgrades.
• Respond to sales inquiries and help identify potential leads for future business opportunities.

Additional Information

Hilton's core values that guide success in this role include a passion for spreading the light and warmth of hospitality, acting with integrity, inspiring others through leadership, believing that teamwork drives the best outcomes, maintaining a sense of ownership and accountability, and focusing on the now with urgency and discipline.