Reservations Agent

Role Overview

Reservations Agent at Hilton. This role is part of the Hotels team and focuses on delivering exceptional hospitality through guest interactions and booking management.

Role Purpose

Brighten guests' days by converting inquiry inquiries into confirmed reservations, delivering memorable experiences that define every stay through professional, detail-oriented service and proactive sales techniques.

Key Responsibilities

Guest Service

• Respond promptly and professionally to inquiries from guests and team members
• Deliver exceptional customer service across all interactions

Reservations Management

• Convert guest inquiries into confirmed reservations
• Record and process all reservations with accuracy
• Maintain attention to detail in all booking transactions

Sales & Revenue

• Use proactive selling techniques to maximize room sales
• Promote hotel services and upgrades to guests
• Respond to sales inquiries and identify potential leads for future business opportunities
• Support broader sales efforts

Skills & Competencies

• Customer service excellence
• Attention to detail
• Sales and persuasion techniques
• Professional communication

Additional Information

Hilton values in team members include passion for hospitality, integrity, leadership, teamwork, ownership and accountability, and focus on execution with urgency and discipline.