Reservation Agent - Waldorf Astoria Doha Lusail

Role Overview

Reservation Agent at Waldorf Astoria Doha Lusail, a Hilton property.

Role Purpose

Maximize hotel revenue by converting enquiries into confirmed bookings while delivering genuine, welcoming hospitality that creates memorable guest experiences and ensures operational profitability.

Key Responsibilities

Guest & Client Relations

• Build and maintain effective relationships with VIPs, loyalty members, and corporate clients.
• Deliver genuine, welcoming service reflecting commitment to being the most hospitable company in the world.
• Respond to guest feedback and contribute to continuous service improvement.

Reservations & Operations

• Accurately process reservations and maintain data integrity.
• Support occasional front office duties as needed.
• Maximize room revenue through proactive selling.

Stakeholder Collaboration

• Foster strong communication and teamwork across Reservations, Groups, and all departments.
• Develop and maintain key relationships with internal stakeholder teams, specifically the Commercial and Front Office teams.
• Ensure smooth operations through cross-departmental coordination.

System & Product Knowledge

• Maintain proficiency in hotel systems including OnQ PM, Delphi FDC, and The Lobby.
• Sustain strong knowledge of hotel offerings and the local area.

Qualifications & Experience

• Prior hospitality experience (advantageous).
• Fluency in English for translation tasks (advantageous).

Skills & Competencies

• Strong interpersonal, verbal, and written communication skills with a warm, professional demeanor.
• Excellent organizational and administrative abilities with strong time management.
• Ability to multitask, remain detail-oriented, and deliver high-quality work under pressure.
• Self-motivated and adaptable, capable of working independently and as part of a team.
• Proficiency in hotel systems such as OnQ and Delphi.
• Proficiency in Microsoft Office applications.