Research & Telesurvey Advisor

Role Overview

Research & Telesurvey Advisor at Elate. This role conducts telephone-based surveys and supports market research data collection activities.

Role Purpose

Monitor survey progress, maintain accuracy and completeness of collected information, and prepare survey data for analysis. Support research activities, interviewer enablement, reporting, and project requirements to ensure timely and reliable delivery of assigned research initiatives.

Key Responsibilities

Data Collection & Execution

• Conduct tele-surveys, interviews, questionnaires, and other approved data collection activities in accordance with defined research methodologies.
• Engage with survey respondents professionally to accurately capture responses and relevant information.
• Review survey questionnaires and research requirements to ensure accurate understanding and execution of assigned surveys.
• Work comfortably with survey quotas, scripts, structured questionnaires, and defined research protocols.

Research Support

• Conduct research and gather relevant information to support assigned research topics and survey initiatives.
• Provide support to survey interviewers on survey methodology, questionnaires, processes, and data collection requirements as required.

Progress Monitoring & Reporting

• Monitor survey progress aligned with agreed targets, timelines, response rates, and completion requirements.
• Prepare and maintain regular survey progress reports, highlighting response rates, completion status, and key observations.

Data Management & Quality Assurance

• Review, validate, classify, and record collected survey data to ensure completeness, consistency, and readiness for analysis.
• Identify data gaps, inconsistencies, or quality issues and coordinate necessary follow-up or corrections.
• Demonstrate ability to accurately capture, record, validate, and maintain survey data while ensuring respondent confidentiality.

Administration

• Maintain appropriate records and documentation relating to survey activities, respondent information, data collection, and project progress.
• Perform any additional project, task or activities assigned or delegated by the Line Manager.

Qualifications & Experience

• Bachelor's degree in Business, Marketing, or any other related field.
• 3–4 years of relevant experience in telesurvey, telemarketing, customer service, or call centre operations.
• Good experience in telesurvey, market research, sales, or customer-facing roles is preferred.

Skills & Competencies

• Knowledge of survey tools, CATI (Computer-Assisted Telephone Interviewing) systems, and related data collection platforms.
• Basic understanding of market research principles, survey methodologies, and structured data collection practices.
• Ability to quickly learn and adapt to new survey tools, systems, processes, and research requirements.