وصف الوظيفة
Role Overview
Relationship Manager (UAE National) with Emirates NBD. The role strengthens the bank's position with key corporate clients in the Large Corporates segment by delivering tailored financial solutions that drive client satisfaction and sustainable revenue growth.
Role Purpose
Leverage deep product knowledge and sound judgment to navigate complex client requirements and resolve business-as-usual issues within established policies. Proactively manage client portfolios and collaborate across associated units to ensure the bank's offerings remain relevant and competitive, directly supporting the unit's commercial objectives.
Key Responsibilities
Client Revenue Growth and Retention
- Analyse client portfolios to identify cross-sell and up-sell opportunities aligned with business priorities and client needs.
- Develop relationship plans that anticipate client requirements and position the bank's full suite of products and services.
- Engage regularly with clients to understand evolving business strategies and ensure continued relevance of banking solutions.
- Coordinate with product partners and credit teams to structure and deliver bespoke solutions that maximise client value.
- Monitor portfolio performance and initiate corrective actions to address revenue leakage or attrition risks.
Credit Risk Quality and Portfolio Resilience
- Conduct rigorous credit assessments and periodic reviews in line with internal risk appetite and regulatory standards.
- Prepare and present high-quality credit proposals, ensuring robust risk analysis and mitigation strategies are articulated.
- Monitor early warning indicators and collaborate with credit and risk teams to address emerging concerns proactively.
- Advise clients on optimal capital structures and risk management solutions to strengthen their financial resilience.
- Maintain comprehensive documentation to support audit readiness and regulatory compliance.
Client Onboarding and Compliance
- Oversee end-to-end onboarding for new and existing clients, ensuring all documentation meets KYC and AML requirements.
- Collaborate with compliance and operations teams to resolve onboarding bottlenecks and expedite account activation.
- Educate clients on regulatory obligations and support them in fulfilling periodic review requirements.
- Continuously update client records to reflect changes in ownership, structure, or risk profile.
- Champion adherence to data privacy and conduct risk protocols throughout the client lifecycle.
Client Satisfaction and Service Delivery
- Act as primary point of contact for client queries, ensuring prompt and effective resolution of service issues.
- Coordinate with internal stakeholders to deliver seamless transaction execution and post-deal support.
- Solicit and act on client feedback to drive continuous improvement in service standards.
- Facilitate client access to digital banking platforms and support adoption of new technologies.
- Escalate complex service challenges to appropriate units, ensuring accountability for resolution.
Qualifications & Experience
- Minimum 5 years of relationship management or corporate banking experience with exposure to large corporates.
- Bachelor's degree in Banking, Finance, Business Administration or related field.
- Professional certification such as Certified Credit Professional (CCP) or equivalent preferred.
Skills & Competencies
- CRM systems and core banking platforms.
- Ongoing CPD in regulatory compliance and digital banking trends.
Additional Information
- UAE National applicants only.
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