Relationship Manager- Real Estate Trust Services

Role Overview

Relationship Manager – Real Estate Trust Services at Mashreq, based in Dubai and Northern Emirates.

Role Purpose

To solicit new relationships, establish connections with regulators, manage and enhance the existing customer portfolio, and increase revenue through real estate trust services.

Key Responsibilities

Relationship Development & Portfolio Management

• Target Real Estate customers in Dubai and Northern Emirates.
• Solicit new relationships and establish connections with regulators and developers.
• Review the existing portfolio in a timely manner and recommend appropriate action to enhance profitability.
• Establish new initiatives with the Real Estate Regulator to increase revenue for the bank.
• Recommend potential borrowers to the coverage area to meet financial objectives.
• Manage and enhance the existing portfolio to drive revenue growth.

Operational Control & Monitoring

• Implement and maintain complete control aspects including documentation and informal market feedback to monitor the assigned portfolio effectively.
• Oversee day-to-day operation activities to ensure smooth functioning of the department.
• Check all reports generated by different departments such as CAM and TOD on a regular basis to ensure that there are no deviations or unauthorized changes.
• Ensure that daily call reports are uploaded in Pulse.

Reporting & Communication

• Share pipeline, call reports, cash flow forecast, and KYC Reports with CSM.
• Refer problems or serious complaints from processing centres such as FTC, CPS, Branches, and other centres to CSU for resolution with the help of CSM.

Service Management

• Handle inquiries regarding inward and outward remittances.
• Refer borrowing customers to RE coverage team.

Qualifications & Experience

• Bachelor's degree.
• At least 5–8 years of banking experience.
• Knowledge of basic banking laws and local Real Estate regulations.
• Good knowledge of banking products and operating systems including EDMS, Flex Cube, RM referral, and Prism.

Skills & Competencies

• Customer focused with effective interpersonal skills.
• Good communication and writing skills.
• Quick decision-making and problem-solving abilities.
• Excellent time management and attention to details.
• Responsible, goal-oriented, and organized.
• Ability to work independently and manage multiple accounts.
• Strong analytical skills for portfolio review and recommendation.
• Proactive and customer-centric approach to relationship management.