Relationship Manager- Priority Banking

ADIB

📍 الإمارات

💼 دوام كامل

🕒 نُشرت قبل شهرين

وصف الوظيفة

Role Overview

Relationship Manager – Priority Banking at ADIB, Abu Dhabi.

Role Purpose

Attract, deepen, grow and manage financial relationships with affluent clients using the full range of banking products and tools. Utilize a team-based approach to provide complete solutions to clients' financial needs.

Key Responsibilities

Client and Business Acquisition

Generate new business via outbound marketing activities, gold center contacts and existing network.
Increase team revenue and productivity by cross-selling and up-selling.
Acquire new-to-bank customers.
Identify new potential expansion locations.
Convert inbound and outbound leads to sales.
Build strong trust relationships with key customers.
Maintain a loyal pool of customers and alliances who refer potential customers.
Promote financial products.
Collect required information and data.
Evaluate clients' ability and appetite to handle risks (Risk Profile) and carry out detailed functions associated therewith.

Channels Cooperation

Make referrals to other channels based on identified customer needs.
Implement Priority Banking services smoothly across surrounding branches.

Management of Service Delivery

Monitor service levels for customer satisfaction.
Retain customers with personal involvement in complaint resolution, account closures and inquiries.
Gather ad-hoc customer feedback.

Control and Risk Mitigation

Review credit applications.
Adhere to laid-out processes and procedures.
Ensure appropriate and adequate documentation.
Identify trends of errors and proactively advise process improvements.

Qualifications & Experience

University degree or recognized professional certificate.
Minimum five years of related banking experience in the United Arab Emirates.
No less than three years of experience in financial analysis, financial markets, investment, wealth management, or financial planning.
Experience in sales, product development or wealth advisory to priority banking customers and retail high-net-worth individuals.
Must have led a team of professionals.

Skills & Competencies

Detailed knowledge of ADIB's Retail Banking products and services.
Broad knowledge of ADIB's Retail Credit and Operational Policies and Procedures.
Specific knowledge of UAE banking practices, regulations and risks.
Good knowledge of competitors in the local market.
Detailed knowledge of service standards.
Training and presentation skills.
Computer skills.