Relationship Manager - Priority Banking, Emerging Affluent (UAE Nationals)

Role Overview

Relationship Manager – Priority Banking, Emerging Affluent (UAE Nationals) at Emirates NBD, based in the United Arab Emirates. This role serves within the Priority Banking division of the Retail Banking Sector.

Company Overview

Emirates NBD Priority Banking is a pivotal segment within Retail Banking that oversees relationships with affluent clients. The team delivers specialized products, services and tailored experiences to meet the requirements of both individual and corporate customers. Emirates NBD is committed to welcoming UAE nationals into an innovative, modern and supportive work environment.

Role Purpose

Provide outstanding service to affluent clients through comprehensive relationship management. Grow and maintain client relationships by addressing their Forex, Liabilities and Asset requirements, while achieving financial targets through product sales and cross-selling.

Key Responsibilities

Relationship Management

• Cultivate and sustain virtual relationships with clients to retain them through dedicated relationship management efforts.
• Address service quality and operational concerns for portfolio clients.
• Ensure daily customer contact is maintained and monitored to guarantee all portfolio clients receive necessary support and assistance.

Sales and Growth

• Achieve financial targets by selling and cross-selling bank products.
• Focus on portfolio and asset growth, wealth referrals and successful closure of referrals.
• Complete Forex transactions and drive portfolio expansion.

Compliance and Risk

• Adhere to operational risk policies, sales processes and regulations.
• Ensure compliance with KYC procedures.
• Safeguard Emirates NBD's reputation.

Service Quality

• Maintain exceptional service quality to positively influence CSAT scores within your portfolio.

Professional Development

• Complete mandatory training and certifications promptly.
• Maintain punctuality and meet deadlines.
• Adhere to Emirates NBD's dress code policy.

Qualifications & Experience

• University Degree in Business or Finance.
• 1 to 3 years of sales experience within the financial services or banking industry.
• Experience across a wide range of banking areas, including Retail and Wealth Management.

Additional Information

• This role is designated for UAE Nationals.
• Portfolio focused on salaried individuals within a specific salary range.