Relationship Manager Priority Banking | Dubai

Role Overview

Relationship Manager Priority Banking at Emirates NBD in Dubai. You will acquire new client relationships and expand existing ones within the Priority Banking segment, meeting revenue targets and ensuring exceptional service standards.

Company Overview

Emirates NBD is a market leader across the MENAT region (Middle East, North Africa and Türkiye) with a presence in 13 countries, serving over 9 million customers. The leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. The bank serves customers through retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. A key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of branches. Operates Liv, the lifestyle digital bank by Emirates NBD, with over half a million users and the fastest-growing digital bank in the region.

Role Purpose

Spearhead the acquisition and expansion of Priority Banking client relationships while meeting revenue targets across Assets, Liabilities, Investments, and Insurance. Provide exceptional service, maximize client satisfaction, and uphold strict compliance with UAE Central Bank regulations and anti-money laundering protocols.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for Priority Banking customers.
• Nurture relationships and actively support business development through client acquisition and account management.
• Collaborate with Product Specialists.
• Monitor and exceed client satisfaction.
• Maintain open communication as a valuable team player.

Advisory & Cross-Selling

• Demonstrate expertise in Priority Banking offerings.
• Serve as a trusted advisor to clients.
• Actively cross-sell products and market new services to increase share of wallet.
• Cross-sell bank services.

Compliance & Risk Management

• Adhere to operational, sales and anti-mis-selling policies.
• Maintain compliance and KYC protocols.
• Maintain clients' profiles.
• Assess risk tolerance.
• Uphold confidentiality.
• Document meetings.
• Promptly report suspicious transactions.
• Uphold strict compliance with UAE Central Bank regulations and anti-money laundering protocols.

Professional Development

• Pursue self-development through identifying and communicating training needs promptly to the Unit manager.
• Stay updated on market trends.

Qualifications & Experience

• University Degree in Business or Finance.
• 2 to 3 years in a sales role within the Financial services or Banking industry.
• Experience across a wide range of Banking areas, such as Retail and Wealth Management.
• French or Chinese native language required.

Additional Information

• Flexible work policy allowing work from home.
• Competitive rewards and benefits.
• Professional development opportunities to accelerate career growth.