Relationship Manager Priority Banking | Chinese Speaker | Dubai

Role Overview

Relationship Manager Priority Banking | Chinese Speaker | Dubai at Emirates NBD. This role is based in Dubai and requires fluency in Chinese/Mandarin.

Company Overview

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. It is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. The bank serves customers through retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. Emirates NBD is a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of branches. The bank operates Liv, the lifestyle digital bank by Emirates NBD, which has over half a million users and is the fastest-growing digital bank in the region.

Role Purpose

As a Relationship Manager Priority Banking, you will spearhead the acquisition of new client relationships within the Priority Banking segment while nurturing and expanding existing ones. Your objectives include meeting revenue targets across Assets, Liabilities, Investments, and Insurance, ensuring exceptional service standards and maximizing client satisfaction, while upholding strict compliance with UAE Central Bank regulations and anti-money laundering protocols.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for Priority Banking customers.
• Nurture relationships and actively support business development through client acquisition and account management.
• Collaborate with Product Specialists to advance client objectives.

Sales and Cross-Selling

• Demonstrate expertise in Priority Banking offerings and serve as a trusted advisor to clients.
• Actively cross-sell products and market new services to increase share of wallet.
• Monitor and exceed client satisfaction levels.
• Stay updated on market trends and maintain open communication as a valuable team player.

Compliance and Risk Management

• Adhere to operational, sales and anti-mis-selling policies.
• Maintain compliance and KYC requirements.
• Maintain and update clients' profiles.
• Assess risk tolerance.
• Uphold confidentiality.
• Document meetings.
• Promptly report suspicious transactions.

Professional Development

• Pursue self-development by identifying and communicating training needs promptly to the Unit Manager for improvement.

Qualifications & Experience

• University Degree in Business or Finance.
• 2 to 3 years in a sales role within the Financial Services or Banking industry.
• Experience across a wide range of Banking areas, such as Retail and Wealth Management.
• Chinese/Mandarin language is required.
• Relevant certifications in wealth management or retail banking preferred.

Additional Information

• Flexible work policy allowing remote work when suitable.
• Competitive rewards, benefits and perks.
• Professional development opportunities to accelerate career growth.