Relationship Manager - Mashreq Gold

Role Overview

Relationship Manager – Mashreq Gold with Mashreq, based in the UAE.

Role Purpose

Provide a portfolio of high net worth (HNW) clients with personalized service that develops close relationships, achieves maximum profitable contribution for both client and bank, and retains their loyalty and respect. Enhance Mashreq Gold balance sheet sales and revenues through cross-selling of bank products while sourcing new HNW business and ensuring clients are aware of all financial services offered by the bank.

Key Responsibilities

Revenue & Sales

• Reach financial goals set for the role by the business as per annual and monthly financial targets.
• Achieve revenue goals, sales and portfolio growth targets across a range of products and services.
• Enhance Mashreq Gold balance sheet sales and revenues.
• Promote cross-selling of bank products to all existing clients.
• Execute cross-sell and up-sell of products to existing and new-to-bank customers.
• Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments and wealth management opportunities.

Client Management & Relationship Development

• Communicate with HNW clients and identify their financial needs.
• Optimize the potential value of the client base through the delivery of Mashreq Gold products and services.
• Maintain a superior customer service experience for clients including pre-empting issues and proactive servicing.
• Maintain proactive client contact.
• Minimize customer attrition.

Business Development

• Source new business from HNW Mashreq Gold individuals through referrals, marketing activities and personal contacts.
• Acquire new-to-bank HNW clients.
• Enhance market profile and awareness.

Compliance & Risk Management

• Safeguard the bank from potential loss, AML fraud and ensure ethical behavior at all times during and after sales.

Client Education

• Ensure clients are aware of all financial services offered by the bank.

Qualifications & Experience

• University graduate.
• Minimum of 5–6 years experience in a similar role with another bank or financial services organization in the UAE.
• CISI certified.

Skills & Competencies

• Strong selling and financial markets knowledge.
• Strong interpersonal skills and cultural sensitivity.
• Relationship management and networking skills.
• Extrovert and amiable personality.
• Excellent communication and negotiation skills.