وصف الوظيفة
Role Overview
Relationship Manager – Cash Management Sales at RAK Bank, based in the UAE. This is a client-facing sales role focused on growing the Cash Management business across Wholesale and Business Banking clients, building trusted relationships, identifying opportunities, and delivering tailored solutions. The role reports to the Head of Cash Management Sales.
Role Purpose
Drive revenue growth and client satisfaction by building trusted relationships with Wholesale and Business Banking clients, identifying cash management and corporate card opportunities, and delivering tailored solutions across payments, collections, liquidity management, and digital banking platforms.
Key Responsibilities
Client Relationship Management
- Build and maintain strong relationships with Wholesale and Business Banking clients.
- Act as a trusted advisor on cash management and corporate card solutions.
- Understand client business models, transaction flows, and operational requirements.
- Identify solutions that improve clients' liquidity, efficiency, and financial control.
Sales & Revenue Generation
- Drive sales of cash management, corporate card, and digital transaction banking solutions.
- Achieve agreed sales, revenue, cross-sell, and upsell targets.
- Develop a strong pipeline of opportunities across new and existing clients.
- Prepare and deliver tailored proposals, presentations, and solution demonstrations.
Solution Advisory
- Provide clients with insights into emerging cash management technologies and market trends.
- Structure solutions across payments, collections, liquidity management, corporate cards, and electronic banking.
- Partner with Product and Operations teams to develop customized client solutions.
- Support clients throughout the sales, implementation, and post-sales journey.
Market & Competitor Analysis
- Monitor market developments and competitor offerings across the UAE and GCC.
- Identify gaps and opportunities within the Bank's cash management proposition.
- Share client insights and recommend product or service enhancements.
- Support campaigns and initiatives that strengthen Rakbank's market positioning.
Stakeholder Collaboration
- Work closely with Relationship Managers, Product, Operations, Technology, Compliance, and other stakeholders.
- Coordinate the seamless implementation and delivery of client solutions.
- Ensure solutions are commercially viable, operationally effective, and compliant.
- Contribute insights and recommendations to support strategic decision-making.
Risk, Compliance & Governance
- Ensure all client solutions comply with internal policies and regulatory requirements.
- Understand and manage the operational, credit, and compliance risks associated with cash management products.
- Maintain strong awareness of UAE regulations and local market practices.
- Operate within the Bank's approved governance and authorization frameworks.
Customer Experience & Support
- Maintain a high level of client satisfaction through regular engagement and responsive support.
- Address client queries and coordinate the timely resolution of service issues.
- Provide ongoing training and guidance on cash management platforms.
- Monitor performance and identify opportunities to improve client experience.
Qualifications & Experience
- Bachelor's degree in Finance, Business Administration, or a related discipline.
- Minimum 5 years of experience in Cash Management Sales, Transaction Banking, Corporate Cards, Corporate Banking, or a related financial services role.
- Proven track record of achieving sales and revenue targets.
- Experience within the UAE or wider GCC market is preferred.
- MBA, Certified Treasury Professional qualification, or other relevant certification would be advantageous.
Skills & Competencies
- Cash Management Expertise: Strong knowledge of payments, collections, liquidity, corporate cards, and digital banking solutions.
- Sales & Negotiation: Proven ability to originate opportunities, negotiate effectively, and achieve targets.
- Relationship Management: Ability to build credibility and trusted relationships with senior client stakeholders.
- Solution Selling: Ability to assess complex client needs and recommend tailored solutions.
- Commercial Acumen: Strong understanding of revenue drivers and client profitability.
- Communication & Presentation: Ability to explain complex solutions clearly and deliver compelling proposals.
- Stakeholder Management: Strong collaboration skills across Product, Operations, Technology, Risk, and Compliance.
- Customer Focus: Proactive approach to resolving issues and delivering excellent client outcomes.
- Strong knowledge of corporate banking systems, digital platforms, and implementation processes.
- Understanding of UAE banking regulations, compliance requirements, and local market practices.
Additional Information
- UAE Nationals only.
- Competitive, performance-linked compensation.
- Medical coverage for you and your family.
- Comprehensive life insurance.
- Opportunity to grow a high-impact Cash Management portfolio.
- Exposure to leading Wholesale and Business Banking clients.
- Career development opportunities within Transaction and Wholesale Banking.
- Collaborative, client-focused, and high-performance working environment.
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