Relationship Manager - Business Banking Liabilities - Elite

Role Overview

Relationship Manager - Business Banking Liabilities - Elite at RAK BANK, based in the Abu Dhabi region.

Role Purpose

To identify, market, and book new liability and transaction business accounts while ensuring robust portfolio growth, meeting financial targets, and maintaining compliance with Bank guidelines and regulatory requirements.

Key Responsibilities

Business Development & Portfolio Management

• Identify, market, and book new liability and transaction business accounts.
• Manage and grow a portfolio of Business Liability customers through low-cost transactional money products.
• Grow the business by adding new business customers to the portfolio.
• Meet financial targets.

Cross-Sell & Relationship Management

• Work closely with other units to maximize cross-sell opportunities.
• Demonstrate HNWI Relationship Management skills.
• Translate customer feedback into product improvements.
• Understand alternative investment opportunities to resist competitive pressures and retain clients.

Compliance & Risk Management

• Ensure that clients conform to the Bank's compliance criteria.
• Ensure that processes and controls are adhered to as per the Bank's guidelines.
• Ensure compliance with Anti-Money Laundering guidelines and source only legitimate business.
• Maintain awareness of Central Bank guidelines and regulations.

Client Service & Coordination

• Handle service requirements of all clients under the team to ensure client expectations are met.
• Coordinate with respective service and back-office teams on client matters.
• Resolve all SAS and Correspondent Bank queries in a timely manner as per department TAT.

Pricing & Negotiation

• Make appropriate pricing decisions in Relationship Management.

Qualifications & Experience

• University Degree.
• Experience in business banking relationships.
• Experience in the Abu Dhabi region.

Skills & Competencies

• Selling skills and strong interpersonal skills to market new customers and sell Bank products.
• Knowledge of local legal system as applicable to Banking.
• Knowledge of local commercial banking practice.
• Anti-Money Laundering guidelines expertise.
• Central Bank guidelines and regulatory awareness.
• Good leadership and people management skills.
• Strong communication, negotiation, and interpersonal skills.
• Sound understanding of business environment, customer needs, and competitive environment.
• Good presentation skills and networking skills with internal and external customers.
• Good knowledge of RAK BANK retail products.
• HNWI Relationship Management skills.
• Ability to understand alternative investment opportunities.
• Initiative and drive to achieve set targets and service standards.