Relationship Manager and Senior Relationship Manager | Priority Banking(For Future Openings)

Role Overview

Relationship Manager and Senior Relationship Manager positions within Priority Banking at Emirates NBD. This posting is for future openings. The role is based with Emirates NBD.

Company Overview

Emirates NBD is a market leader across the MENAT region (Middle East, North Africa and Türkiye) with a presence in 13 countries, serving over 9 million customers. It is the leading financial services brand in the UAE with a brand value of approximately USD 4 billion. The bank serves customers through retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. Emirates NBD is a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of branches. The company operates Liv, a lifestyle digital bank by Emirates NBD, which has over half a million users and is the fastest-growing digital bank in the region.

Role Purpose

The Relationship Manager and Senior Relationship Manager will be responsible for acquiring new client relationships within the Priority Banking segment, maintaining and growing existing client relationships, meeting revenue targets across Assets, Liabilities, Investments and Insurance business lines, achieving high levels of service standards, maximizing client satisfaction, and ensuring compliance with UAE Central Bank and anti-money laundering regulations.

Key Responsibilities

Client Relationship Management

• Build and develop relationships with Priority Banking clients while leveraging customer service representatives for basic transactions.
• Acquire new clients and present products to contribute to unit goals.
• Proactively contact clients to cross-sell products and promote new offerings.
• Refer clients to other bank areas and stay informed of market trends and competitor activity.

Financial Performance

• Close deals to contribute to unit goals.
• Meet revenue targets for Assets, Liabilities, Investments and Insurance business.

Service Delivery

• Offer comprehensive advice on all Priority Banking products, including basic banking, lending, and wealth management.
• Monitor and improve service quality to exceed client expectations.

Compliance & Risk Management

• Follow all policies related to operational risk, sales practices, and anti-mis-selling.
• Keep client profiles up-to-date and uphold confidentiality.
• Assess risk tolerance for suitable product recommendations.
• Maintain compliance with UAE Central Bank and anti-money laundering regulations.

Qualifications & Experience

• University degree in Business or Finance.
• At least 4 years in a sales role within the Financial Services or Banking industry.
• Experience across a wide range of Banking areas, such as Retail and Wealth Management.
• CISI Certification is preferred.

Skills & Competencies

• Excellent communication and presentation skills.
• Strong interpersonal skills.

Additional Information

• Flexible work policy allowing work from home.
• Competitive rewards, benefits and perks.
• Professional development opportunities to accelerate career growth.