Relationship Manager and Senior Relationship Manager | Business Banking(For Future Openings)

Role Overview

Relationship Manager and Senior Relationship Manager in Business Banking at Emirates Islamic Bank (a division of Emirates NBD), serving the UAE and MENAT region.

Company Overview

Emirates NBD is a market leader across the MENAT region (Middle East, North Africa and Türkiye) with a presence in 13 countries, serving over 9 million customers. The bank is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. Emirates NBD serves customers through retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The bank is a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of branches. Emirates NBD operates Liv, the lifestyle digital bank, which has over half a million users and is the fastest-growing digital bank in the region.

Role Purpose

As a Relationship Manager or Senior Relationship Manager (Assets or Liabilities) in Business Banking, you will acquire new client relationships through Relationship Officers, upgrade mass-segment clients, and grow existing relationships while meeting asset and cross-sell revenue targets. You will maintain high service standards, maximize client satisfaction, and ensure compliance with UAE Central Bank and anti-money laundering regulations.

Key Responsibilities

Revenue & Growth

• Achieve all annual business goals, including revenue, profit, asset and deposit growth, customer acquisition and cross-selling targets.
• Cultivate and expand accounts initiated by Relationship Officers, converting them into profitable ventures.
• Maximize market penetration and enhance the asset and revenue portfolio through existing customers.
• Guide Relationship Officers on sales opportunities.

Client Management & Service Excellence

• Ensure minimal turnaround times and service excellence.
• Maintain comprehensive knowledge of SME banking.
• Assist clients with trade, asset, insurance and investment issues.
• Offer timely advisory services on Trade & Treasury products.
• Regularly monitor client satisfaction and service quality.

Compliance & Risk Management

• Ensure compliance with all operational risk, sales, credit and anti-mis-selling policies.
• Maintain up-to-date KYC and client profiles with high confidentiality.
• Assess customer risk and product suitability.
• Adhere to credit lending, money laundering prevention and KYC procedures.
• Report any suspicious transaction immediately.
• Safeguard Emirates NBD's reputation through best practices.
• Document meetings and contribute to team reporting.

Qualifications & Experience

• 5+ years of banking experience, preferably as Commercial or Corporate Relationship Manager.

Skills & Competencies

• English language proficiency; knowledge of regional languages is an advantage.
• Excellent communication and presentation skills.
• Strong interpersonal skills.

Additional Information

• Flexible work policy allowing work from home.
• Competitive rewards, benefits and perks.
• Professional development opportunities available.