Relationship Manager and Senior Relationship Manager | Business Banking(For Future Openings)

Role Overview

Relationship Manager and Senior Relationship Manager in Business Banking at Emirates NBD. This posting is for future openings.

Company Overview

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. The company serves customers through retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. Emirates NBD is a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of branches. The company operates Liv, the lifestyle digital bank by Emirates NBD, which has over half a million users and is the fastest-growing digital bank in the region.

Role Purpose

As a Relationship Manager or Senior Relationship Manager in Business Banking, you will acquire new client relationships through Relationship Officers, upgrade mass-segment clients, and grow existing relationships while meeting asset and cross-sell revenue targets. You will maintain high service standards, maximize client satisfaction, and ensure compliance with UAE Central Bank and anti-money laundering regulations.

Key Responsibilities

Business Development & Revenue Growth

• Achieve all annual business goals, including revenue, profit, asset and deposit growth, customer acquisition, and cross-selling.
• Guide Relationship Officers on sales opportunities.
• Cultivate and expand accounts initiated by Relationship Officers, converting them into profitable ventures.
• Maximize market penetration and enhance the asset and revenue portfolio through existing customers.
• Offer timely advisory services on Trade & Treasury products.

Client Service & Relationship Management

• Ensure minimal turnaround times and service excellence.
• Maintain comprehensive knowledge of SME banking.
• Assist clients with trade, asset, insurance and investment issues.
• Regularly monitor client satisfaction and service quality.

Compliance & Risk Management

• Ensure compliance with all operational risk, sales, credit and anti-mis-selling policies.
• Maintain up-to-date KYC and client profiles with high confidentiality.
• Assess customer risk and product suitability.
• Safeguard Emirates NBD's reputation through best practices.
• Adhere to credit lending, money laundering prevention, and KYC procedures.
• Report any suspicious transaction immediately.
• Document meetings and contribute to team reporting.

Qualifications & Experience

• 5+ years of banking experience preferably as Commercial or Corporate Relationship Manager.
• English language proficiency; knowledge of regional languages is an advantage.

Skills & Competencies

• Excellent communication and presentation skills.
• Strong interpersonal skills.

Additional Information

• Flexible work policy; ability to work from home.
• Competitive rewards, benefits and perks.
• Professional development opportunities to accelerate career growth.