Relationship Manager - Assets

Role Overview

Relationship Manager - Assets at Emirates NBD, a banking and financial services organization operating in the UAE and subject to UAE Central Bank regulations. Based in the UAE.

Company Overview

Emirates NBD is a banking and financial services organization operating in the UAE and subject to UAE Central Bank regulations.

Role Purpose

As a Relationship Manager (Assets) in Business Banking, you will acquire new client relationships through Relationship Officers, upgrade mass-segment clients, and grow existing relationships while meeting asset and cross-sell revenue targets. You will maintain high service standards, maximize client satisfaction, and ensure compliance with UAE Central Bank and anti-money laundering regulations.

Key Responsibilities

Revenue & Growth

• Achieve all annual business goals, including revenue, profit, asset and deposit growth, customer acquisition, cross-selling.
• Cultivate and expand accounts initiated by Relationship Officers, converting them into profitable ventures while maximizing market penetration and enhancing the asset and revenue portfolio through existing customers.
• Guide Relationship Officers on sales opportunities.

Client Service & Advisory

• Offer timely advisory services on Trade & Treasury products.
• Ensure minimal turnaround times and service excellence.
• Maintain comprehensive knowledge of SME banking.
• Assist clients with trade, asset, insurance and investment issues.
• Regularly monitor client satisfaction and service quality.

Compliance & Risk Management

• Ensure compliance with all operational risk, sales, credit and anti-mis-selling policies.
• Maintain up-to-date KYC and client profiles with high confidentiality.
• Assess customer risk and product suitability.
• Adhere to credit lending, money laundering prevention, and KYC procedures.
• Report any suspicious transaction immediately.

Relationship & Documentation

• Safeguard Emirates NBD's reputation through best practices and document meetings.
• Contribute to team reporting.

Qualifications & Experience

• 5+ years of banking experience preferably in a Relationship Manager role.
• Knowledge of banking operations.

Skills & Competencies

• Fluent English; knowledge of regional languages is an advantage.
• Excellent communication and presentation skills.
• Strong interpersonal skills.
• Adherence to policies, procedures, and compliance regulations.