Relationship Banker.Injaz - RBG - Loan DST - DXB.Retail Banking Group

Role Overview

Relationship Banker position with Mashreq's Retail Banking Group, Injaz - Loan DST division, based in Dubai.

Company Overview

Mashreq, Retail Banking Group.

Role Purpose

Achieve monthly sales targets by prospecting and presenting personal banking products and services to potential customers in targeted segments, while maintaining strict compliance with bank policies, ethical standards, and end-to-end customer service timelines.

Key Responsibilities

Sales & Prospecting

• Achieve monthly sales targets in the financial year.
• Prospect in targeted segments that require meeting standards in phone calls and face-to-face visits.
• Present and sell all personal banking products and services to potential customers in an ethical, structured and professional manner.
• Handle objections with a view to getting the customer to buy or company to transfer payroll.

Marketing & Engagement

• Conduct micro marketing activities that include Kiosk activities and other direct marketing activities.
• Participate in all Team Activities including morning huddles, training and coaching, Lean and rewards celebrations.

Customer Service & Processing

• Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines.
• Understand customers' individual financial circumstances as part of sales process.
• Assist staff and customers in achieving their goals and objectives.
• Honestly assist the customer in achieving their objectives through courteous and friendly service, accurate promise keeping within the service delivery standards set by the bank.
• Maintain complete product and policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.

Compliance & Risk Management

• Ensure strict compliance with the Bank's policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.
• Complete mandatory compliance and fraud trainings.
• Ensure the highest ethics, standards and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management and Governance as may be required.

Reporting & Documentation

• Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.

Qualifications & Experience

• Graduate from any discipline.
• 2 years banking sales experience.

Skills & Competencies

• Confidence, persistence and personality.
• Verbal and written communication skills.
• Basic knowledge of products, service policies and processes of Retail Banking.