Registered Nurse - ER

Role Overview

Registered Nurse - ER at NMC Healthcare. The post holder will work within the scope of practice, putting the health, wellbeing and safety of their patient first as they assess, plan, implement and evaluate their needs.

Role Purpose

Deliver safe, effective, compassionate patient care in the emergency department while maintaining professional standards, regulatory compliance, and a commitment to continuous improvement and learning.

Key Responsibilities

Clinical Care and Patient Safety

• Assess, plan, implement and evaluate patient care needs.
• Always speak up if safety is a concern.
• Treat all patients with kindness, respect and compassion.
• Recognize and work within the limits of their own competence.
• Take responsibility for their own actions.
• Communicate effectively with colleagues to ensure patients receive the safest, most effective care possible.
• Manage a deteriorating patient without delay, using the Early Warning System escalation process and American Heart Association emergency algorithms.
• Ensure timely expert advice or senior nursing support is sought when a patient's condition fails to respond to prescribed treatment.
• Involve patients in their own healthcare and recovery through education, awareness and positive reinforcement.
• Maintain patient confidentiality.
• Refuse to undertake any task for which they have not been trained and are not competent to undertake.
• Always seek expert help when the demand of care, service or skill falls outside their capabilities.
• Only delegate tasks to those team members who are trained, skilled and competent to undertake such tasks.
• Perform additional duties when required.

Education and Training

• Ensure relevant training and competency is undertaken to deliver care safely.
• Maintain up-to-date mandatory training requirements.
• Follow and comply with the NMC Nurse Competency Matrix / Framework, relevant to their role profile.
• Be willing to learn new clinical skills and actively contribute to the learning culture through attendance of journal clubs and professional development programs.
• Support and supervise pre-registration and new nurses and other healthcare workers when required.
• Participate in teaching, mentorship and preceptorship when required.
• Participate in clinical supervision of student nurses, newly graduated nurses, newly hired experienced nurses, return to practice nurses and nurses undergoing cross-training or upskilling.
• Participate in Performance Improvement Plans when required.
• Share knowledge and skill with others to improve patient care and services.
• Ensure they are skilled, trained and competent before using any medical device.
• Assist in updating clinical policies and guidelines in line with skill and experience.
• Assist, engage with and contribute to the professional development of colleagues.

Quality Assurance and Governance

• Maintain awareness of and comply with NMC Policies and Procedures.
• Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required.
• Uphold the regulatory and accreditation standards.
• Continually seek to improve the service of and care delivery for patients and their families.
• Report and notify all untoward, serious and near miss incidents to direct line manager and through the incident reporting system in a timely manner.
• Cooperate with all investigations and audits when requested to do so in the interest of developing a learning culture and seeking to improve care and services.
• Promote customer service based on NMC patient satisfaction results.
• Share best practices and quality patient outcomes through audit.
• Be aware of the impact of nursing care on patient outcomes measured through Nursing Sensitive Key Performance Indicators and external benchmarks.
• Contribute to a positive practice environment, upholding the six standards of ANCC Pathway to Excellence®.
• Speak up if something isn't right.

Professional Practice

• Always uphold the reputation of the nursing profession.
• Act as a positive role model for all nursing and support staff.
• Maintain insight of own behaviour and in others.
• Be responsible for the assessment, planning, implementation and evaluation of programmes of care under the indirect supervision of senior nursing staff.
• Comply with all aspects of the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.
• Ensure re-licensure is managed in a timely manner.

Infection Prevention and Control

• Read and implement the NMC Infection Prevention and Control Policy and Strategy to maintain the highest possible standards of cleanliness at all times.
• Maintain the strictest hand hygiene compliance encompassing the 5 moments of hand hygiene, bare below the elbows and environmental care at all times.
• Reduce risk of infection in patients, staff and visitors.

Safeguarding and Equality

• Promote diversity, equity, inclusion and belonging in service delivery and employment practices.
• Comply with NMC equality and diversity policies, procedures and initiatives.
• Uphold NMC's commitment to safeguarding and promoting the welfare of all children and vulnerable adults as per Federal Law No. 3 of 2016 (Wadeema's Law).

Occupational Safety and Health Management Systems

• Comply with Occupational Safety and Health Management Systems instructions, policies and safe working procedures.
• Use appropriate personal protective equipment and safety systems.
• Be familiar with emergency and evacuation procedures.
• Not wilfully or recklessly endanger anyone's health and safety.
• Assist with the preparation of risk assessments.
• Report OSH Hazards, incidents, near misses and issues.
• Reduce, Reuse, Recycle waste as much as possible.
• Attend all OSH Trainings, awareness programs and mock drills.
• Participate in OSHMS audits and inspections, ensuring standards are maintained.

Qualifications & Experience

• Hold an appropriate license to work as a registered nurse in the relevant regulatory health authority with all qualifications and experience mandated by the regulator.
• Manage their own professional re-licensure.
• Hold a valid American Heart Association Basic Life Support Provider card.

Skills & Competencies

• Communicate clearly and effectively in English (spoken and written).
• Ability to work as part of an inter-professional team.
• Organizational and administrative skills with which to use the electronic medical record platform for clinical documentation.
• Ability to communicate effectively in Arabic (desirable).

Additional Information

• Be willing to work across departments when necessary.
• All employees must comply with the UAE Code of Conduct and relevant regulatory scope of practice and licensure requirements.